Consumer Cellular APN MMS settings not working after WP 8.1 Update

Anonymous

My folks' two Lumia 520s on Consumer Cellular (an AT&T MNVO) took the 8.1 upgrade without issue a couple weeks back, however they now can't receive MMS messages (a photo attached to a text message for example) anymore, the settings we used successfully previously were:

Navigate to: Settings / cellular + SIM (add Internet APN and MMS APN if not present)

Edit Internet APN:

APN= att.mvno

Edit MMS APN:

APN= att.mvno

WAP gateway= proxy.mvno.ccmobileweb.com

WAP port= 80

MMSC= http://mmsc.cingular.com

MMSC port= 80

Maximum MMS size= 10485

Has anyone successfully gotten this to work post WP 8.1 upgrade? Currently it indicates that there is media attached to the message but will not download it when clicked. Thanks -

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Anonymous

I upgraded my folks' 520s to 635s this Christmas still on Consumer Cellular and had to enable their APN settings, was able to just use the same SIM card.

The 635s come with 8.1. These settings worked, note that to get MMS images and videos to come through I had to choose IP type as IPv4 *only*:

Edit Internet APN:

APN= att.mvno

Edit MMS APN:

APN= att.mvno

WAP gateway= proxy.mvno.ccmobileweb.com

WAP port= 80

MMSC= http://mmsc.cingular.com

MMSC port= 80

Maximum MMS size= 10485

IP Type= IPV4

Good luck.

Thank you thank you for posting this!!! My husband and I just bought a pair of 635's and instantly fell in love with the format and capabilities of the phone. We went through the 2 hour long phone call to consumer cellular with absolutely no luck (the operator ended the call with "well you must just have a phone that can't send pictures on our network"). I am so glad that I read through the message boards and found this.

The above settings work people!!! The line that was throwing a wrench in it for me was the IP Type. After 8.1 the default setting is IPV4V6. After changing this to IPV4 I was able to successfully send and receive picture messages. Thank you johnhardyiv, thank you! I will be calling consumer cellular to inform them of the fix so they can update their "troubleshooting" software and hopefully pass this information on to others who are having this issue.

You are a life saver!

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56 additional answers

Anonymous

2014-08-22T19:43:28+00:00

Hello johnhardyiv,

Thanks for posting.

if you do have active the MMS under APN Settings, then please contact Mobile Operator. It is a MO feature.

Kind regards,

Estera M.
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Anonymous

2014-08-22T19:52:30+00:00

Er, not sure what you're attempting to say here.

The MMS messaging was fine prior to the 8.1 upgrade using the settings noted above.

We had to manually add the APN information initially to get this to work. The feature is activated on the Consumer Cellular side.
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Anonymous

2014-08-28T06:43:24+00:00

Don't know if you found solve to this, but it appears 8.1 deletes the mms proxy tab needed for most of the mvno's. what a complete waste of time. I researched and it appears to be the issue.
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Anonymous

2014-08-30T17:39:33+00:00

Hi,

Thank you for your feedback.

Have you tried a soft reset or even a hard reset of the phone. It should work without problem this feature on WP 8.1 too.

Try to add then again the MMS APn, based on your location. You can see more info about it on the next link: http://www.windowsphone.com/en-gb/how-to/wp8/connectivity/cellular-and-sim-settings

Let me know how it is going.

Kind regards,

Estera M.
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