Bluetooth Headset pairing Windows 8.1

Anonymous

My Bluetooth adaptor in Windows 8.1 will not pair with my Bluetooth headset or phone. It returns a "No devices found" message. The 8.1 compatible driver has been downloaded and installed and returns the message " Your Bluetooth software is up to date"

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Anonymous

Hi Ken,

I would suggest to make sure if you have turned on Bluetooth on other devices.

Method 1:

I would also suggest you to run the Hardware and devices troubleshooter to troubleshoot the device:

a. Press Windows key to launch the Start screen.

b. Type “Troubleshooting” without quotes and click on Troubleshooting.

c. In the new window, click View all on the left pane.

d. In the list of options, click on Hardware and devices.

e. Click Next and follow the on-screen instructions.

Method 2:

I would also suggest you to start the Bluetooth service and set it to Automatic:

a. Go to the Start screen.

b. Type “Services.msc” without quotes and press Enter.

c. Right click on Bluetooth support service and click on Properties.

d. Set the Startup type as Automatic and then click Start under Service status.

e. Click on OK.

Let us know the results. If you need any further help, we’re glad to assist.

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42 additional answers

Anonymous

2013-11-24T23:21:18+00:00

I have the exact same problem. What a joke, except I ain't laughing.
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Anonymous

2013-11-11T17:10:29+00:00

Thank you DimitryNemirovsky. I use the same method with another brand of PC and another driver for Bluetooth and was able to fix the problem with my headphones.
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Anonymous

2013-11-03T08:27:01+00:00

Hi everyone,

If you have a Win 8.1 Machine with built-in Bluetooth from Qualcomm Atheros Communications, the Bluetooth may no longer work after you've upgraded to 8.1; this happened to me.

If you go to Device Manager, there is a Bluetooth section and in it there is a thing called "Bluetooth USB Module." Actually, the Qualcomm Atheros Communications Bluetooth is built into the Wifi Adaptor, but that does not really matter.

Acer (but probably other manufacturers as well) have not updated the drivers for this device to Win 8.1 yet on their sites. The Atheros website is also useless.

I found the Win 8.1 Driver (64 bit) here: http://drivers.softpedia.com/progDownload/Acer-Aspire-V5-573P-Atheros-Bluetooth-Driver-801305-for-Windows-81-64-bit-Download-306204.html

I have an Acer Aspire Desktop, so I can verify that it works for Acer. Might also work for other PC Manufacturers, but not sure.

It's a big download (over 300 mb), but it fixed the issue for me:

Download the zip file; extract all

Open "Install CD" folder

Find "setup" and run it

Restart machine after it's done

Good luck!
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Anonymous

2013-11-01T06:59:46+00:00

Have a similar problem if the Bluetooth device is off then the Bluetooth drivers are not loaded. if I turn on the device win 8.1 doesn't see it. and there not Bluetooth device in device manager. I tried troubleshooter but it doesn't see Bluetooth. I restarted the Bluetooth services but no luck. but if I leave the Bluetooth device on and restart then win 8.1 see and pairs the device and the Bluetooth drivers appear in the device manager and troubleshooter says everything is working correctly. and the device does work. it's really strange. the Bluetooth worked great before the upgrade. I've updated drivers but still not luck. hope someone figures this out.

Rob
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