This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello.
I have bought my Acer Aspire v3-772g about 3 weeks ago and I have problems with BSOD's since then. I have installed and updated every possible driver that I have found, but nothing helped. So 2 days ago I have decided to restore machine to factory settings. After it I have immediatelly installed all of the updates for Windows 8, uninstalled graphic drivers and updated to Windows 8.1. After update, I have installed Adobe Photoshop and Microsoft Office and went to sleep. When I woke up, the machine was restarted by the damn BSOD again, saying IRQL_NOT_LESS_OR_EQUAL (Minidump: http://1drv.ms/1jHYNqd )
Okay, so I have decided to download all the updates for hardware and install them. Then it took almost 36 hours to produce another BSOD, this time addressed KMODE_EXCEPTION_NOT_HANDLED (minidump: http://1drv.ms/1jHYLij ).
Before factory reset I had many more similar BSODs but I haven't saved any of the minidump files. It's just driving me crazy. What to do?!?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My pleasure, sorry to hear that this wasn't a simple software issue and you did in fact receive a faulty system.
If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer.
Regards,
Patrick
Disable verifier until you have the external hooked up, and re-enable it and re-check all 3rd party non-MS drivers once again when you hook up the external drive.
Regards,
Patrick
The attached DMP file is of the PAGE_FAULT_IN_NONPAGED_AREA (50) bug check.
This indicates that invalid system memory has been referenced.
Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).
Another common cause is the installation of a faulty system service.
Antivirus software can also trigger this error, as can a corrupted NTFS volume.
---------------------
First off, DV was enabled at the time of the crash:
3: kd> !verifier
Verify Level 2092b ... enabled options are:
Special pool
Special irql
All pool allocations checked on unload
Deadlock detection enabled
Security checks enabled
Miscellaneous checks enabled
-- FAILURE_BUCKET_ID: X64_0x50_VRF_dxgmms1!memmove+40
^^ Direct X MMS routine, specifically having to do with moving memory (moving one buffer to another).
---------------------
Was your external hooked up to the system at the time of this crash? If so, your external is probably faulty. If it was, I'd remove it (disable verifier as well) and use the system for a few days without it. If you get no crashes, replace the external because it's faulty.
Regards,
Patrick
It wasn't connected. I connected couple of hours before, but then disconnected it, disabled driver verifier, restarted computer and then ran driver verifier again without external hdd. Few hours later BSOD occured.
