Acer Aspire v3-772g BSOD's (kmode_exception_not_handled, irql_not_less_or_equal)

Anonymous
2014-03-01T12:40:06+00:00

Hello.

I have bought my Acer Aspire v3-772g about 3 weeks ago and I have problems with BSOD's since then. I have installed and updated every possible driver that I have found, but nothing helped. So 2 days ago I have decided to restore machine to factory settings. After it I have immediatelly installed all of the updates for Windows 8, uninstalled graphic drivers and updated to Windows 8.1. After update, I have installed Adobe Photoshop and Microsoft Office and went to sleep. When I woke up, the machine was restarted by the damn BSOD again, saying IRQL_NOT_LESS_OR_EQUAL (Minidump: http://1drv.ms/1jHYNqd )

Okay, so I have decided to download all the updates for hardware and install them. Then it took almost 36 hours to produce another BSOD, this time addressed KMODE_EXCEPTION_NOT_HANDLED (minidump: http://1drv.ms/1jHYLij ).

Before factory reset I had many more similar BSODs but I haven't saved any of the minidump files. It's just driving me crazy. What to do?!?

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2014-04-01T22:39:46+00:00

My pleasure, sorry to hear that this wasn't a simple software issue and you did in fact receive a faulty system.

If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer.

Regards,

Patrick

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  1. Anonymous
    2014-04-01T13:33:51+00:00

    I remembered that I have removed some of Acer bloatware just couple of hours before getting first BSOD now on Windows 8. Could this be the reason? I removed this bloatware on W8.1 immediately after installation, so the BSOD's came earlier...

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  2. Anonymous
    2014-04-01T12:51:48+00:00

    Unfortunately my friend, I do not have the answer to that question.

    Your best bet is to contact Acer for your area/region.

    Regards,

    Patrick

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  3. Anonymous
    2014-04-01T12:49:17+00:00

    Okay, I read all over the internet, that in US, UK, and many other countries they change computers without even checking them if customer demands it.

    I live in Slovenia (europe) and every time that I brought anything in for repair (in warranty) it took a couple of weeks to do it. I NEVER(!!!) got the new device right after I brought the broken one in. They said that they have to check if the problem realy exists.

    So how can I demand a new device?

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  4. Anonymous
    2014-04-01T12:44:43+00:00

    If I knew if it was hardware or software, I would tell you.

    Honestly, the laptop is three weeks old and you noted it has had problems since then. If I were you, I would send it back for a replacement immediately. No system and/or device should crash out-of-the-box unless you have of course done something to cause the crashes yourself (unintentionally, of course). And by that, I mean uninstalling problematic software unbeknownst to you, etc. This is why I'm having you run Driver Verifier.

    If the next dump (verifier enabled) shows no signs of possible software issues, send the laptop it. Don't bother getting it to a computer shop, you'll only be wasting your money as it's Acer's job to replace it for free given it's still under its replacement warranty.

    Regards,

    Patrick

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