Mouse pointer disappear while browsing internet on Google Chrome browser

Anonymous
2014-06-06T21:47:38+00:00

Original Title: Pointer disappears

Hello,

Recently, I've found that my pointer disappears whenever I'm on my default internet browsing site (Google Chrome). I can see it when using Internet Explore though. I have a HP Pavilion x2. I can still use even when I can't see it, which can be useful, but hard to use. I can see it everywhere else. I've tried using the troubleshoot, but it never finds anything wrong.

***Post moved by moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-09-17T06:50:41+00:00

Manually close all of the open Google Chrome processes in your Task Manager. Restart Chrome. That's all I did and the mouse started working properly. Good luck!

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Anonymous
2014-06-07T11:06:05+00:00

Hi,

There could be some issues with the Google Chrome browser settings.

I would suggest you to un-install and re-install Google Chrome browser and check.

To un-install Google Chrome, you may refer to the following link:

Uninstall, change or repair a program

**http://windows.microsoft.com/en-ca/windows-8/uninstall-change-program**

To re-install Google Chrome, refer to the following link:

**www.google.com/homepage/windows8/win8p1.html**

If the issue persist, I would suggest you to post your query on Google Chrome forum support for further assistance.

https://productforums.google.com/forum/#!forum/chrome

You may refer the following link and check if it helps: https://productforums.google.com/forum/#!topic/chrome/Cd02iDR71GU

https://productforums.google.com/forum/#!topic/chrome/bIqEEi23Z7w

Please update us on the status of the issue to assist you further.

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Anonymous
2017-01-31T05:24:47+00:00

Goto Chrome Settings

> Disable "Use hardware acceleration.."-check box.

issue will be resolved after restarting the chrome (all instances including the one in agent running in background from tasks)

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  1. Anonymous
    2018-09-18T10:35:16+00:00

    Manually close all of the open Google Chrome processes in your Task Manager. Restart Chrome. That's all I did and the mouse started working properly. Good luck!

    All I did was close Chrome through Task Manager, I then restarted my laptop, this fixed my problem.

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  2. Anonymous
    2018-09-03T04:04:00+00:00

    I had this same issue, bugged me for days.  

    The fix that worked for me is as follows...

    On your Chrome Web browser, go to the top right, triple dot to drop down the options and go to settings, there you will be taken to a setting screen.  This time go to the left side of the screen with the settings for Chrome Window...looks like three minus signs stacked on one another.  Go down to Advanced Settings, and click off the Hardware Acceleration.  It's going to give you a refresh or reboot button to restart your Chrome window. Once it starts up, your mouse pointer should come into view again.  

    As a note, I am on a Surface Pro 4, when I touch screen or flip my keyboard back, that annoying "you want to turn on tablet mode" comes on and invisible mouse pointer hell broke loose.  Mouse pointers are important, old school GUI basic important.  

    Hope this helps someone.

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