[W8.1 Update 1] "Windows Store failed to sync machine licenses. Result code 0x80070490"

Anonymous
2014-04-08T18:57:02+00:00

After a clean install of windows 8.1.1 using the ISO from Technet I started getting the following error message in my event log the first time I start my machine in the morning:

Event 512 Store-Licensing  "Windows Store failed to sync machine licenses. Result code 0x80070490"

I use a Microsoft account and I have synced by Modern apps many times manually. Running the scheduled task manually will also produce the same error. I disabled the Scheduled Task that runs the sync and I'll see if it shows up tomorrow. Btw, the Store seems to be working fine.

I  read somewhere that the MS Store will be changed for 8.1.1 so I wonder if the 'new' store will stop these messages.

The Scheduled Task that kicks this off appears to be Microsoft/Windows/WS and is called WSRefreshBannedAppsListTask.

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-04-28T18:46:20+00:00

    I think that so far we are simply stuck with the procedure Microsoft Support Engineers have to follow. And I believe there is the following assumption at Microsoft:

    1. The problem can't be with Windows 8.1 Update as it was tested internally before release.

    2. The problem must have been covered by existing KB articles and Fix-Its.

    3. The problem is not critical - it does not contribute to data loss or poses a security threat.

    1. It's unknown how widespread the problem is (it's not a crash so the error is not sent out to Microsoft automatically, I guess).

    Personally, I'm willing to go through the entire process with Microsoft Support just to confirm if it's a Windows 8.1 Update issue (I would guess it is). And afterwards, if the issue is not widespread, it probably won't be fixed as the cost of the whole process of fixing the problem will outweight the potential gain.

    If the issue is widespread though then there is a chance for a fix (probably a silent one - with a Windows Store update for example)

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  2. Anonymous
    2014-04-28T18:01:34+00:00

    I completely agree. I'm very unhappy with Microsoft's support.

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  3. Anonymous
    2014-04-27T21:34:06+00:00

    Yes I know this isn't useful but I just feel like someone needs to make this comment.

    Dear Microsoft,

    Learn to actually help people who ask for help instead of posting useless suggestions repeatedly until the people seeking help give up and go to some other actually useful help site. You should know how to fix your own products and not have to spam users with prewritten junk dressed up as "help".

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  4. Anonymous
    2014-04-26T14:19:03+00:00

    Hello Ramesh and thank you for your help.

    Unfortunately, the error message in the Event Log still appears. I have created a new local account (called Test) with administrator privileges, I had signed in to the test account and then manually started WSRefreshBannedAppsListTask task.

    Now there are two error messages in the Event Viewer (same ID and description as before): one is generated for my normal account and the other is generated for the test account:

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  5. Anonymous
    2014-04-26T13:51:16+00:00

    Hello Emkay,

    Thank you for keeping us updated about the issue. I really appreciate your efforts towards resolving the issue.

    If issue still persists I would suggest you to create new user account as an administrator and then check the status.

    Create a user account 

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Thank you.

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