[W8.1 Update 1] "Windows Store failed to sync machine licenses. Result code 0x80070490"

Anonymous
2014-04-08T18:57:02+00:00

After a clean install of windows 8.1.1 using the ISO from Technet I started getting the following error message in my event log the first time I start my machine in the morning:

Event 512 Store-Licensing  "Windows Store failed to sync machine licenses. Result code 0x80070490"

I use a Microsoft account and I have synced by Modern apps many times manually. Running the scheduled task manually will also produce the same error. I disabled the Scheduled Task that runs the sync and I'll see if it shows up tomorrow. Btw, the Store seems to be working fine.

I  read somewhere that the MS Store will be changed for 8.1.1 so I wonder if the 'new' store will stop these messages.

The Scheduled Task that kicks this off appears to be Microsoft/Windows/WS and is called WSRefreshBannedAppsListTask.

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

128 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-05-18T02:15:23+00:00

    Hi Souminen,

    Sorry for the delay in response.

    First, you need to clean up the component store of Windows 8.1 and remove the failed KB2919355 package.

    1. Open an elevated command prompt.
    2. Enter the following command:

    dism/online/removepackage/packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    This will remove the KB2919355 package from the component store.

    1. Now run DISM with the following options:

    dism /Online /Cleanup-Image /StartComponentCleanup

    This command will clean up other components in the store which have issues.

    Now, try to install the KB2919355 package again using Windows Update. Now it should be installed.

    If it cannot be installed again, you should try to refer to KB2939087. Follow the instructions at the Microsoft Support web site to install it and reboot your PC.

    That's it. Feel free to tell us in the comments which solution exactly you used to fix the Windows 8.1 Update installation issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-05-13T11:24:32+00:00

    I have that error,   store and updates work fine. 

    I had it with the automatic update.

    I have since done a repair install with the 8.1.u1 msdn dvd, the error still is there. 

    Seems no harm really.   Would be nice to have error free events though.

    By the way.  Thumbs up to Microsoft for the inplace dvd repair install.   Just maybe 2 programs needed minor massaging after running it.  Slick !

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-05-13T09:16:32+00:00

    Hi Wasim A,

    Did you get my private messages, any progress on the matter?

    Regards,

    //Timo

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-05-08T07:18:55+00:00

    for what it's worth, three PC's on two different accounts. daily error reported in event viewer.

    Causing no real issues that I can see.

    Just thought I would report it.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-04-29T19:47:35+00:00

    Same (error) here, have tried Syncing the licenses, the KB article proposal and the error persists in Event viewer...

    Microsoft, this is a real issue.

    Was this answer helpful?

    0 comments