Error 0xC1900101 – 0x20017 when installing Windows 8.1

Hello,

 

We understand that many customers are receiving error 0xC1900101 – 0x20017 when installing Windows 8.1.  This error is typically caused by an incompatible driver.

 

If you are receiving this error, first please double-check the error code.  There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash.  The information in this thread is intended only for location code 0x20017.  If you are receiving a different location code, these steps are unlikely to resolve your issue.

 

Please try these steps that have been known to help resolve this error:

 

·        Make sure you are not running any drive-encryption software.  If so, you must decrypt your drive before updating to Windows 8.1.

·        Check for and uninstall any desktop utilities you may have running.  For example, uninstalling IOBit or Intel Desktop Utilities (including Extreme Tuning software, but excluding Managed Engine) has been observed to resolve this issue.

·        Check that you’ve already updated all of your drivers.  In particular, older NFORCE drivers may not be supported on Windows 8.1.  If you have an NVIDIA graphics card, make sure they are currently supported and you’ve installed the latest NVIDIA drivers.

·        Please remove any connected USB devices (except the keyboard and mouse) and then try the upgrade.

·        Check that you do not have any SteelSeries products that support the SteelSeries Engine installed on your PC.  The SteelSeries Engine software is currently not supported on Windows 8.1.  Please uninstall the software before attempting to update to Windows 8.1.

 

·        Try disabling or uninstalling your antivirus software and see if the upgrade will succeed.  Problems have been observed updating to Windows 8.1 if ESET or AVAST are installed.  Please see the following links for product further information

•  ESET - http://kb.eset.com/esetkb/index?page=content&id=SOLN3153
•  AVAST -  http://www.avast.com/en-us/faq.php?article=AVKB97#artTitle

 

Please let us know which of these steps may have worked for you.  If you’ve confirmed that you’ve tried all of these steps and you’re still receiving error 0xC1900101 – 0x20017, we would like to collect more information with the following automated utility: 

 

http://support.microsoft.com/sdp/0B17012D333831303736313634343C.

 

Please run this automated utility and, at the end, push the button to send files to Microsoft.  (You can also choose to save the information to your desktop.)  If you get a message that says the utility has already expired, that is OK – it means we have already collected enough sample files to work with.

 

We will review the logs and see if there is anything common that could be causing this error (other than the causes that are already known).  We appreciate your help in collecting this information.

 

P.S.  Analyzing this many logs will take time.  We will post a fix or solution as soon as we have confirmed additional sources for this error.

 

Hi All,

I am running Windows 7 Home Premium on an MSI GT783R laptop. I tried all the listed solutions to no avail. The automated utility link also is no longer functional so I cannot run it to get more information.

My symptoms are:

When I try to install win8.1, it goes through the process, reboots, then on 8.1 install after reboot gets a Win 8 BSOD that flashes up too quick to read then reboots back into windows 7. The error message it tells me when back into Win 7 is 0x101 0x20017.

I have tried making an image and burning to a dvd this gives the same results when trying to initiate the OS install from in Win 7. When trying to boot directly from the DVD it gets to the Win 8 loading window then goes to permanent black screen.

I got rid of all non essential OEM apps and updated all required drivers to latest from as far as I can tell. If you could provide the active utility link once again i can share with you my log output.

Thanks

I too have the problem.

Here after the first restart following installation of Windows 8.1 from windows store a Blue screen appears with an error message 'PAGE FAULT IN NONPAGED AREA'. Following this the laptop reboots automatically and finally a message pops up saying Couldn't update to Windows 8.1 with the error 0xC1900101 - 0x20017.

I have a Toshiba Laptop and 

I have been running Windows 8 Pro for months now. There is lot of data on C Drive and more than 110 softwares installed of which most of them are used daily.

So a clean boot may not be an option for me.

So is there any way to install the update without removing softwares or data from C Drive....??! There is a temporary folder with Windows 8.1 installation files in C drive....i tried installing from there manually, but it is not recognizing my Windows 8 Pro serial and is asking me to type a new windows 8.1 serial......

Plz help if u could any alternate methods of installing the update........

Thanks.

I tried all those methods, but unfortunately installation showed the same error with blue screen. 

So i had to refresh the PC with my genuine windows 8 dvd keeping all personal files and then i juz installed/updated with genuine windows 8.1 pro iso image on dvd which i had already downloaded. Installed with a general 8.1 serial from internet and then finally activated with my genuine windows 8 pro serial once the pc connected to the internet. Reinstalled all my softwares once again and right now its working fine.

Anyway thanks for the help.

I hope Microsoft would release future updates which are much more easier to install and cause less trouble to atleast those people who use a genuine windows software when pirated ones are freely available in the internet to install. And i think one to one customer care support is a must when people pay for such softwares.

Thanks.

I think thisthread should help you with your error.

The error code I am receiving  - after the dash - is 0x30018.  I am aslso getting the error message "system thread exception not handled".