mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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  1. Anonymous
    2015-04-07T13:47:58+00:00

    Tai ve may

    Although the mfmp4srcsnk.dll appears to be the cause of the crash another, possibly third party, module may actually be causing the crash.

    Can you download and run the following application (AppCrashView):

    http://www.nirsoft.net/utils/app\_crash\_view.html

    Click on one of the recent explorer.exe errors.

    Can you copy and paste the information that appears in the lower window that has loaded modules.

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  2. Anonymous
    2015-04-02T17:01:38+00:00

    Are you sure as i am running win 8 and I do not want to uninstall anything. If there is another solution please reply. Thank you.

    There are no solutions, but 3 workarounds., as detailed on the preceding pages.

    I have summarised these below, and hopefully this helps you, and anyone else that is still confused about how to overcome this stupid Microsoft glitch. 

    1. Rename mfmp4srcsnk .dll as mfmp4srcsnk.dll.old

    Drawback: While folders will no longer crash, you won't see any thumbnails for the .mov files, will need to use an alternative player e.g. QuickTime, and will still have difficulties editing programs.  Many of us have been using the workaround for the last 6 frustrating months. 

    2. Replace the current mfmp4srcsnk.dll files with an older version of the files. In order to do this, you can:

    i) Restore your machine to an earlier date if there is a restore point available (didn't work for me)

    ii) Mount an image through the command prompt (you need moderate-to-advanced IT skills to understand what to do)

    iii) If you can't do the above, you can do it the painful way and reinstall Windows.  I have just done it, and it, or in worst case (as with me), reinstall Windows 8 and all the software again.  But hey, it works.

    Drawback: Future Windows Updates might replace the files, so keep a copies of the good files to replace future duds.

    3. Upgrade to Windows 10 Preview

    Drawback: Still in preview so you could experience other problems.

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  3. Anonymous
    2015-04-02T15:54:53+00:00

    Talk about going around in circles?

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  4. Anonymous
    2015-04-02T15:18:28+00:00

    Hi Henry,

    You should be able to work around the issue without uninstalling anything.

    To work around the issue try disabling the mfmp4srcsnk.dll.

    To disable the mfmp4srcsnk.dll download and run ShellExView:

    http://www.nirsoft.net/utils/shexview.html

    In ShellExView right-click and disable MF MPEG-4 Property Handler (mfmp4srcsnk.dll).

    Log out and log back in again. 

    By disabling the mfmp4srcsnk.dll you might not get thumbnail previews for .MOV files.

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