mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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183 additional answers

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  1. Anonymous
    2015-04-14T14:44:46+00:00

    I am pretty sure that Apple have changed something, since both Windows and my Windows Phone were able to correctly play the latest video clips that I received, whereas both are still failing with older clips.

    I agree that it is a poor show on Microsoft's part - I find it frustrating and really disappointing since I believe that the problem does not show itself in the Windows 10 preview.

    Software is seldom perfect (if ever) but fixes should be made available in an appropriate timescale.

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  2. Anonymous
    2015-04-14T11:04:14+00:00

    Interestingly, recent video clips from one of my daughter's iPhone 5c now work fine, whereas they were causing the crashing Explorer symptoms.  The old video clips still produce the crashes so I am wondering if Apple have sent out an update and new clips will now work.

    Has anybody else seen this improvement since about 2 weeks ago?

    I posted this in March

    "I did a clean install on a test laptop a few week ago and it was still broken. Just did all updates in particular KBs  5719, 5388, 3769  was installed today. The 850 shows Nov 14. The vers of the 2 dlls (sys32 & wow64 are .17483.

    My existing .mov file which I copied from iPhone crashes win explorer.

    HOWEVER  just copied another .mov file from iPhone into another folder and win explorer is OK.

    So I am more confused.

    Has updates fixed the problem ?

    Obviously, editing and other issues may still be there. "

    Just did the same on a Colleagues PC. Copied new created vid from IPhone to PC via cable and it was fine.

    Sent her old video file (Which I know will crash Win explorer) via e-mail attachment and it crashed.

    So in answer to your question I guess it is possible that Apple has done something ? My iPhone has the latest updates.

    Again I am not sure if other issues still exist ( using a latest Video) eg can one edit .mov etc,

    but no doubt other users will tell us on this forum.

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  3. Anonymous
    2015-04-13T20:49:42+00:00

    Interestingly, recent video clips from one of my daughter's iPhone 5c now work fine, whereas they were causing the crashing Explorer symptoms.  The old video clips still produce the crashes so I am wondering if Apple have sent out an update and new clips will now work.

    Has anybody else seen this improvement since about 2 weeks ago?

    Whatever Apple does should not take down Windows 8.1 File Explorer and/or Media Player.

    It is substandard coding and still not fixed. Another long term Microsoft Joke ....

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  4. Anonymous
    2015-04-13T20:28:40+00:00

    Interestingly, recent video clips from one of my daughter's iPhone 5c now work fine, whereas they were causing the crashing Explorer symptoms.  The old video clips still produce the crashes so I am wondering if Apple have sent out an update and new clips will now work.

    Has anybody else seen this improvement since about 2 weeks ago?

    Was this answer helpful?

    0 comments No comments