mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

Was this answer helpful?

1 person found this answer helpful.
0 comments No comments

183 additional answers

Sort by: Newest
  1. Anonymous
    2014-11-27T10:03:12+00:00

    iTunes is not installed so it's not that causing the issue.

    I cannot even update the machines at work now with these updates as we have various iOS devices which have videos on them so they just won't play when the updates are installed.

    Microsoft still waiting for a fix, get this fixed! Why isn't it fixed yet, this is totally unacceptable. GET IT FIXED.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-11-26T14:20:58+00:00

    Just wondering... is anyone experiencing this problem also now running iTunes 12?

    This all started for me when I upgraded to iTunes 12.  Only videos copied from my iPhone seem to be the problem - crashing Windows Explorer and Media Player .  And I have noticed other strange things with iTunes dropping songs out of playlists and not syncing correctly.

    Could all be an unlucky coincidence - or could all be related. 

    Anyone else?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-11-25T15:19:13+00:00

    Just installed a fresh 8.1.

    Before any updates, MOV is fine.

    After letting Windows Update do it's stuff, MOVs are crashing.

    Updates did not include KB2975719, but did include KB2995388.

    I'm escalating with MS Support again.....

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-11-25T14:10:26+00:00

    Hello,

    Right, I uninstalled both updates - didn't fix the issue.

    This did though:

    Take ownership of the mfmp4srcsnk.dll file, rename it mfmp4srcsnk.dll.OLD.

    Immediately after I could play the file.

    Hope that helps.

    Thanks

    Brendan

    I removed the KB2975719 update with no effect but apparently it's in the KB3000850 Nov rollup which I'd already installed before I started having problems with a .MOV file.

    I renamed the mfmp4srcsnk.dll  ... mfmp4srcsnk.dll.old [after spending ages working out how to change permissions] and I've finally been able to delete the .MOV file that was causing issues when trying to delete it from my recycle bin and stopping me from opening recycle bin.

    one question .... mfmp4srcsnk.dll.old ... should I now leave as is? and do you think it will affect anything else on my system now that I've changed it?

    Many thanks for the fix btw ... it was driving me nuts.

    Was this answer helpful?

    0 comments No comments