Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-02-19T22:24:10+00:00

    Hi, Gabriel_Acunha. Have you checked if you have the latest software installed on your phone? To check, go to Settings> phone update. You may also try checking if the system app for audio is up to date. See this link: http://i.imgur.com/NtopD.png. If in case this steps do not work, you may try using the Windows Phone Recovery Tool. This may fix minor issues you are experiencing with your phone. 

    We'll wait for your reply. :)

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  2. Anonymous
    2015-02-20T01:20:56+00:00

    I thing this issue arises after the denim update coz I was using that phone for 3 months now and before it was all okay. I have the same problem as you but its after I updated my phone to Denim.

    So I think its the software issue 

    does anyone has the same problem after they updated the phone?

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  3. Anonymous
    2015-02-20T01:26:50+00:00

    Guys try to give feedback to Microsoft directly from your device..

    goto settings - rate us - give em low rate and type in the box

    I think thats the quickest way to communicate with em althoough they are not goona reply to our query but atleast they will know abt the problem

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  4. Anonymous
    2015-02-24T16:45:38+00:00

    Does anyone already know how to solve this issue? I'm facing the same problems :/

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