Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-03-17T15:34:23+00:00

    I disagree with this because my mics were working, done the upgrade to the latest software then they immediately stopped working. It's not as though the mic unsoldered itself whilst on the desk, is it? Let's face it, it instantly affeted thousands or millions of people at the same time.

    The second the Samsung S6 Edge was released I ditched my Nokia Lumia 930 because it was terrible and Microsoft couldn't even get Skype to work  (blank webcam, constant freezing or restarting, many missing features compared to Android...) on their own phone OS. If you go on many websites you see download for Android but not supported on Windows Phone. I think the term is white elephant

    Good luck if you still use the 930.

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  2. Anonymous
    2017-03-17T15:36:10+00:00

    No they didn't. My phone have one more month of warranty and it was for free.

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  3. Anonymous
    2017-03-17T15:49:15+00:00

    Bak işine be idiot. Elektronik hataymış. Temassızlıkmış. Dalaveranın bu kadarı, pes. Kamera uygulamasında mikrofon çalışıyor, ses kaydedicide yok. Çeviride çalışıyor ama handsfree yok... Sizi gidi sarlatanlar, iki satır kod yazmaktan acizsiniz birde akıl veriyorsunuz. Çok hassas elektronik aletler lazımmış. Beceriksizden iş iste , sana akıl versin.

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  4. Anonymous
    2017-03-17T18:54:26+00:00

    I know exactly what type of equipment I need. I work in German factory and manufacturing plates for different type of sensors. Lumia 930 have 4 mics and everyone of them is with different function for different app and all together is for 5.1 Dolby Audio when you recording video. When one of them goes of the app stop working correctly (speaker, skype and act.). All others still working (talk to text, speech recognition and act.). And just for the record, not all of 930s mics are stop working at the same time during the same conditions. I've been talking with a lot of people with 930s and 70% of their phones working as new (updated to Win 10) no mater the years of usage. Give me one brand and one model who work as new after 3 years with 24 hours battery life at 4G mobile network and with usage at full range!

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  5. Anonymous
    2017-03-20T17:36:39+00:00

    We all agree to the problem but nobody find a solution and that's what is important. I paid for this phone and this " big" and serious company don't take the responsibility to admit it and propose a solution. Plus there are so many applications that they don't work with it..

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