Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-08-22T08:06:38+00:00

    After over a year of flawless use, my 930 has just developed the silent microphone problem.

    However, there is a bit of a twist. If I record video in portrait there is no recorded sound - but in landscape there is! 

    Also, the speaker and microphone setup appears to be in reverse.  i.e. If I use Skype without the speakerphone, the microphone is very sensitive and will pick up my voice from across the room.  If I enable the speaker then the microphone is muted. 

    Interestingly "Hey Cortana" now seems to work from distance whereas up until recently it didn't.  

    It sounds like something has been updated to make the mic more sensitive in normal use but at the expense of being used with the speakerphone.

    I can't see how this is hardware related but it looks like the only solution is to send it back anyway!

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  2. Anonymous
    2015-08-22T12:36:22+00:00

    Hi,

    Same problem with my unit. I sent in for warranty.

    Waited for almost a month for parts to arrive.

    They have to change the whole motherboard as all four mics are attached on it. Mine was Mic 2 & 3 & 4 faulty. Resulting in those symptoms you described.

    I suggest you get it replace

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  3. Anonymous
    2015-08-25T09:19:01+00:00

    Hi 

    Does anybody has a solution for this problem?

    Can somebody from Microsoft is able to confirm if it is software or hardware issue?

    I have Lumia 930 since 2 months. Suddenly some time ago 2nd microphone stopped to work when i am on a speakermode.

    What is really strange, is when i am switching on speaker mode, person from the other side is hearing me for 2 seconds, after that he/she can't hear me. I have to shout and then he/she hears me.

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  4. Anonymous
    2015-08-25T18:09:03+00:00

    thats why Apple and samsung,LG or .... brand are a way better than microsoft! cant fix this issue for almost 2 years! and still doesnt care.what a shame!

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  5. Anonymous
    2015-08-26T06:30:22+00:00

    hello?

    anybody there from  Microsoft?

    somebody has any answer for us?

    we bought your flagship and what about support?

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