Nokia Lumia 930 microphone problem

Is anything going to be done about this problem. I bought a flagship phone from a reputable provider. O2. I was hoping for a better service. Microsoft need to take charge of situations like this. They have enough money at their disposal. Why not just have an engineer and come up with a solution and fix it.

Has there been any official direct/indirect acknowledgment regarding this problem?

Why not?

Can we amalgamate all the threads regarding this issue?

I am not a social network user, but can't this be taken to Twitter and facebook?

Are they hoping to fix this with Windows 10 mobile (which has no release date yet)?

Earlier I said a possible cause may have been physical damage to my phone, I have now realised by testing on my other 930 that they both have the problem. I am convinced it is software and not hardware. Because Cortana and "Hey, Cortana" work perfectly, even with loud music playing in the background. I don't use Skype and haven't tested that yet.

Update: So I may have posted on another thread. Just to add a bit of info. My phone is being sent for repair today for a smashed screen. I am paying from the via the Microsoft website £125 for this. I have mentioned that there is a Mic problem as well. We shall see what happens.

Update 2: I received my phone back about a week ago. Very quick service. I had it back on the 4th day if I remember correctly. They have repaired the screen and the microphone problem I have been testing it daily to ensure it isn't an app that is causing it to stop working. I have restored my backup, so all my apps are back on. And still the speaker phone mode is functioning. I have successfully used Cortana too. For reference the phone was given back to me with the latest update (8.1 update 1). So I am now convinced that it is indeed a hardware defect. My other phone will be sent, hopefully tomorrow and hopefully in warranty. I will come back with the results. If anyone has any questions please post here. I am receiving email updates of this thread.

Update 3: I have received an email from Anovo regarding my 2nd Lumia. They were unable to repair the Lumia 930 with the microphone/speaker problem and will be replacing it. I don't understand how they fixed the first one and not the second one. On another note I noticed there was a firmware update to the Lumia 930, so I went ahead, as recommended by the Microsoft troubleshooting guide, and updated the firmware on this second Lumia. It didn't solve the problem. It was very difficult to update. It kept failing. Numerous attempts were required. If anyone knows of a contact number then please pass it on, they have given me a non-reply email. I would love to speak to the engineer to fixed my first one.

I tried to duplicate the above process but nothing changed. Still speakerphone didn't work.

I am having the same problem as well with my 930. The only solution is when I use my headphone with a mic

Dear All,

I am having the same problem as well with my 930. The only solution is when I use my headphone with a mic

Now, I am not very sure its a software issue or not. I just got back my phone from Nokia Care, yup I did not mis-typed.

They informed me that the main board is faulty and not only mic 2 but 3 & 4 on intermittent. They have replaced it and gave me back with OS version 8.1 before update 1 & another re-boot issue update.

I was afraid to update as it might fry the hardware as discussed. So, I did a thorough check first make sure all system is working from display to audio. Then I proceed with the first update and did the same check followed by the last update and did the same check.

I have been using the phone for three days now and noticed that all system works as it should have been and also notice that my unit does not heat up as bad as previous.

I guess my advise is to get your phone replaced if its under warranty.

Now I am happily waiting for Win 10

Thanks

I am having the same problem as well with my 930. The only solution is when I use my headphone with a mic

Yes, I experienced the same problem on My Lumia 930 after installation of Windows 10 Mobile Technical Preview.

I can not record anything on voice recorder, can not use voice messages on viber, ..., unless I plug in headphones equipped with microphone.

While the phone was on Windows Phone 8.1 microphone was working correctly. Now it works only with headphones.

I tested the speaker with another phone; i called it and put it on speaker. When I pressed the speaker, I heard a strange sound similar to the sound when You cover the microphone with hand or finger to try to mute it, so the other side can not hear you. It seems that by pressing speaker, you in fact muting the microphone.

On the other hand, microphone works with Cortana, when I record a videos, when I speak for messaging, ... I even tried do disable Cortana because I assumed that maybe there are some software collisions ... same thing again

After everything I experienced and mentioned above, I think it is definitely the software issue, so I will wait the official upgrade to Windows 10 Mobile, and if the problem persists, I will take the phone to be repaired.