Nokia Lumia 930 microphone problem

If there's a recall then Microsoft will arrange for the item to be replaced at their cost with a guarantee of a fix, as opposed to me spending 25% of the value of the phone getting it to a service centre with no such guarantee, since the problem that many of us are facing doesn't really exist.

Yes I've approached Microsoft through other channels (as I mentioned previously). The solution is always eventually to take the phone to a authorised service point. This approach works if you're Apple and have one in every major city, it doesn't work otherwise.

And yes, I live in a supported country so I have a minimum expectation of supported functionality and customer service.

I'm sorry, but there is not going to be an official acknowledgement or recall, unless there is a risk the phone will catch fire. And even in that case only after consumer organizations and government electronics safety departments get involved.

Some users in this thread went though several replacement phones before they got a fully working Lumia 930. Only Microsoft knows the failure rate of their different phone models - it just takes a failure rate of a few percent to make an issue seem widespread in any vendor forum.

There are several reasons why electronics fail:

https://en.wikipedia.org/wiki/Failure_modes_of_electronics

I followed this thread since it started in Nokia Discussions and I am convinced this is a hardware failure. An update and the extra strain on all components can be the reason for one of the thermal failures listed in the Wikipedia article and its links.

If still in warranty take it to the retailer or an authorized workshop immediately.

It is not economically advisable to have the motherboard replaced on an out of warranty Lumia 930 in an officially approved workshop. Some independent workshops do high quality repairs at a low cost, others trash the phone completely.

There is nothing further I can do to help, unfortunately.

Best regards to you all,

Hans

Switched to iPhone 6+ some months ago already because chance of a fix from microsoft is zero.

Stupid thing tho is that the lower microphone is working fine on normal calls and even on video recording   only on speakermode no work.

So what is wrong on speakermode?  when used skype i switched continuously from speakermode to telephone because in telephone the microphone works fine.

I cannot believe that the microphone is broken on speakermode and same mic is working  on telephone mode? 

My mic worked fine straight out the box and only after going to Denim update start troubling.

Also you can hear the mic switching off,  you hear 'bloob'  when going to speakermode.

i am 100% convinced this is a wrong assignment for the lower microphone on speakermode and i think it has to do with firmware from phone together with sofware.

I tried windows 10  version 10666 but still no luck,  will continue use the iPhone where everything always works.

I will never ever spend money anymore on anything windows because all my Apple products work,  never fail or break or problem,  nothing  and this for years and years already.  No wonder windows phone is not a succes

Ok, so a few people here are convinced this is a hardware issue. So all of the users who wrote that this started happening after the software update are wrong?! Or maybe the update did something to the hardware (overload it somehow so some circuits burned or something)?! Yeah, thats it! ..... If that was true, MS could destroy every windows operated phone or a computer in the world if they wanted. But why would they. No one would ever buy their products again. And yes I rated the product and wrote a review, but no one contacted me. So what..... i will never buy an MS phone again and this one I paid 600€ plus I used all of my bonus with my phone company. I have allways trashed on people who use iPhones but I think now I'll become one after all. I like windows on my phone, and I don't mind it's behind iOs and android, but this is too much. And the sad part is, if MS fixed this with an update or gave me another one that's working properly, I would stay with it.

There is a flaw in the conclusion blaming this error on software or firmware. You forget the people who have stable microphone performance on their fully updated Lumia 930 phones.

It's a problem in all vendor forums, mostly users with problems come here (and some who think sharing and learning is a great pastime, of course!)

I do not understand why a warranty claim were not made ASAP when the error occurred. A stable error in a basic phone feature is easy to demonstrate at the place of purchase - which is where defect claims are made within the E.U.

It is in the best interest of both the manufacturer and the retailer to maintain happy users. Some commitment is required, and a polite approach helps.

Trust me, I'm old. ;-)