Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-07-15T22:14:30+00:00

    can you post it back to the repair centre?

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  2. Anonymous
    2015-07-15T22:22:50+00:00

    Taking it to a Nokia service centre is not an option for a lot of people. If there's a common hardware fault Microsoft should offer a recall. However the problem is almost certainly with the software or firmware, since, for example, Cortana has no problem hearing me. What we want is for Microsoft to at least acknowledge that there's a fault and whether they're going to try to fix it or not.

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  3. Anonymous
    2015-07-15T22:37:22+00:00

    unfortunately not . there is no any in Iran....

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  4. Anonymous
    2015-07-15T23:05:22+00:00

    so how did you get the phone then?

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  5. Anonymous
    2015-07-15T23:07:57+00:00

    well that's not Microsoft's problem...

    Lets pretend for one moment there is a recall...

    To make use of the recall you have to take your phone to a repair centre. They will return the phone and you will get a new one!

    Have you actually reported the problem with Microsoft directly? Forums are not an official bug or service reporting system or tool.

    Just as an FYI, I took a risk and bought a MS Band here in Australia. If my Band breaks its my problem and I have no recourse on getting it fixed short of flying to USA and taking it to a MS Store or service centre.

    This is a rick I took and was fully aware of buy buying the Band in a market where it is not released.

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