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Hello.
I got an issue with my Lumia 930 that i bought today.
When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.
So far i've done:
Soft reset
Hard reset
Nokia Software recovery tool
Does anyone have this issue?
Is there a fix for this or should i return it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
OS version is 8.10.14234.375
As I got to know from Nokia the muting microphone when the phone is on speaker mode is a hardware issue.
The replacement phone is working perfectly.
But It was a hassle for me to visit Nokia centre several times.
The desperation is the poor contribution from Nokia to the forum.
As per my experience, it is a hardware issue.
I got a new after having serious of issues at the first few weeks.
For the time being the new phone is working well!
Then if it's a hardware issue then based the feedback I have seen from others, this hardware issue was a result of the Windows 8.1 update. Software updates caused hardware failure for some. That's sounds strange.
Getting my phone replaced in Brazil, even under warranty, will be a long and painful pita.
The issue with my phone is FINALLY resolved - but what a long and painful journey. Initially the phone came back from repair with the same fault, but also with a large scratch in the screen! It went back again for repair (much to my protest) and have finally picked a working unit up. It seems they've swapped the phone out as it was accompanied by a letter stating "we either couldn't repair your phone or it would take too long".
All software and firmware versions are the same as my previous phone, just IMEI is different. So yes, it looks like a hardware issue afterall as mic is working perfectly on this unit.
