Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-03-09T17:43:04+00:00

    Ok I tested it. I turned Cortana off asked me to restart phone I did that then I did a soft reset. Tested video recording on the Microsoft camera ( don't have Lumia camera installed) and nothing no sound. Treated Microsoft translate app by clicking on voice but nothing mi microphone didn't hear me. Don't have sim card in phone so couldn't test WhatsApp voice recording but I am sure it would not work. So DEPIEM sorry but nothing worked but I must admit your post gave me some glimmer of hope. So neck to dm square one. In the mean time went back to my trusty reliable nexus 5.

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  2. Anonymous
    2015-03-09T18:58:25+00:00

    Thanks for testing jyasin.

    I've just reread the other post and that user noted that Microsoft Camera killed the sound, but Lumia Camera was ok. So, if you have the time, it might be worth testing again.

    The post is at this link - reply #30:

    http://forums.windowscentral.com/nokia-lumia-930/328279-2.htm

    D

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  3. Anonymous
    2015-03-09T21:45:47+00:00

    Ok. Reinstalled Lumia camera. Turned off Cortana. Restarted phone as promoted. Did an extra soft reset. Launched Lumia camera took a video. Touched button to right corner to view video but video didn't exist add if I had not taken a video. Tried again and again with no luck. Counter starts when you push video but when you go to see it it doesn't exist. Launched the Microsoft camera took s video but games thing when I swiped to see video its not there. K now I did another soft reset went back to Lumia camera took a video its there but with a vet faint sound hardly audible. If you speak to the ear piece yea the ear piece then you get some sound but still faint. Repeated with the Microsoft camera the video is there but similar sound output as with the Lumia cam. Default text app works fine with voice as before. The soft key search button opens up Bing and voice recognition works fine. Microsoft translate app no voice recognition I get the I didn't catch that message. So I want able to duplicate the results the other post spoke of. But it's seems there is a problem caused by the two cameras both our individually. Interesting test but no fix.

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  4. Anonymous
    2015-03-10T12:49:44+00:00

    Good tests - thanks, shame it didn't bring a solution.

    Hopefully I'll have my phone back from repair soon and can update on the results.

    d

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  5. Anonymous
    2015-03-10T15:30:23+00:00

    Hello!

    Finally I managed to get a brand new Lumia 930 phone today from the local agent. 

    Hope the new phone will irredate all the matters!

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