Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-03-26T17:07:44+00:00

    The issue with my phone is FINALLY resolved - but what a long and painful journey. Initially the phone came back from repair with the same fault, but also with a large scratch in the screen! It went back again for repair (much to my protest) and have finally picked a working unit up. It seems they've swapped the phone out as it was accompanied by a letter stating "we either couldn't repair your phone or it would take too long".

    All software and firmware versions are the same as my previous phone, just IMEI is different. So yes, it looks like a hardware issue afterall as mic is working perfectly on this unit.

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  2. Anonymous
    2015-03-17T21:15:02+00:00

    Getting my phone replaced in Brazil, even under warranty, will be a long and painful pita.

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  3. Anonymous
    2015-03-14T17:30:03+00:00

    Then if it's a hardware issue then based the feedback I have seen from others, this hardware issue was a result of the Windows 8.1 update. Software updates caused hardware failure for some. That's sounds strange.

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  4. Anonymous
    2015-03-14T10:38:28+00:00

    As per my experience, it is a hardware issue.

    I got a new after having serious of issues at the first few weeks.

    For the time being the new phone is working well!

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  5. Anonymous
    2015-03-14T10:36:37+00:00

    OS version is 8.10.14234.375

    As I got to know from Nokia the muting microphone when the phone is on speaker mode is a hardware issue.

    The replacement phone is working perfectly.

    But It was a hassle for me to visit Nokia centre several times.

    The desperation is the poor contribution from Nokia to the forum.

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