Nokia Lumia 930 microphone problem

Hi, just got a new 930, UK O2 firmware. It already has upgraded to Denim. My problem with the secondary mic seems to be in speaker mode (phone or skype), and also with the audio recorder and voice message in whatsapp. Video records fine the audio and also Cortana can hear me from 40 cm away. Not very convinced that it's a hardware issue. It's annoying and forces me to use the hands free or earbuds from my 920... We need a solution, MS!

Little update: Video get the mic working only with Lumia Camera app. MS camera app is mute. More to support a software cause, I believe...

Hi there,

f you haven't sent the phone for repair for the proximity sensor glitch, I had the same issue and repaired it myself: Just press firmly the phone between your fingers at the top edge of the screen (as if the back plate and the screen were loose) Even if the phone probably doesn't look broken or torn apart, this action probably secured the internal connections of the proximity sensor. It's worth the try.

Good luck

AlfurX

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nuwan77 wrote:

Hello!

I rectify the matter with the microphone! It took two days for the Nokia Service Center to fix the issue. However, now I'm facing critical issue with the same phone. The display is on when I'm on call. Again the Nokia Centre has diagnosed with sensor failure and wants to replace the motherboard of the phone. It takes another few days to do the repair.

I bought the phone on 11 February 2015 and for last three weeks I went to service centre for four times. Mind you, I have other works than visiting service centre. I lost considerable amount of time and money from driving to service centre and being in the queue.

I'm critically thinking where is your quality, what happen to customer expectation?

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How come in my case Cortana hears me fine hey Cortana hears fine. SMS and email hear me fine. But that's it. Anything else doesn't work. No video sound no speakerphone no voice recordings of any kind WhatsApp viber ....no any app with voice recognition feature works. Then how could it be the secondary mic issue but Cortana hears me. And SMS and email.

My mic worked fine for the first few weeks but at some point it quit working, with all apps, video, notes, shazam, speakerphone, cortana could make out my words though. Only barely faintly could you hear audio in video playback. Anyways, I FIXED IT by jamming a toothpick into my headphone jack and wiggling it around multiple times and blew it out. Before I inspected it and it looked just fine, no dirt or lint, but  it worked. Apparently the trigger that tells the software to pull audio from the headphone mic gets stuck on, in turn disabling the onboard loud mic. Hope this works out for y'all great people!

GO CATS!

Shan

I wonder if they really solved the problem with newer units or simply disabled the defective microphone. That is, Lumia 930 has 4 mics, so they could simply apply an alternative wiring so one of the mics responds as the third and fourth mic. I'm still trying to find a way to test the existence of four mics, but I didn't find any app suitable for the task.

Maybe I'll develop a simple app just for capturing and saving a file with 4 channels (or perhaps two files with two channels each), but I'm without time...