Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  2. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2015-05-20T15:03:01+00:00

    Best to take it in for repair if not too inconvenient.

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  3. Anonymous
    2015-05-20T14:04:22+00:00

    I'm here to echo what most users are saying that Lumia 930 is a great phone. But now I've experienced the same issue that other users are facing - no audio (only static not even background noise) while recording in video mode. This is so frustrating especially with such a good video quality! What is happening to the phone? Do I need to send it Nokia service centre? Help is greatly needed...

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  4. Anonymous
    2015-05-19T18:40:33+00:00

    I absolutely love Windows Phone 8.1 UI and the user experience. But very frustrated with the Lumia 930 microphone problem. But because I love windows phone I picked up a Lumia 1020 to continue to enjoy the experience but have a working microphone. This is how much loyalty I have to windows phone. Please Microsoft find a solution to this issue. Btw. I am not crazy about Windows 10 and now androidish it looks. I only updated my Lumia 930 hoping It will fix the microphones issues but sadly It didn't.

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  5. Anonymous
    2015-05-19T01:57:45+00:00

    Exactly same, phone is fantastic but I need Skype. When in Skype and press speaker lower microphone is stopped. When press speaker again then lower microphone is on.

    Nothing hardware as the lower microphone works fine in all calls or even in Skype telephone mode. As long as you not go to speakermode all is fine. When on top speaker (when normal call) no problem. I use skype telephone mode now for contacting family. Evening I use headset with microphone in cable. this is 100% software and should be fixed easy. also I tried windows 10, brr.. horrible but hoped they fixed the microphone issue, no luck and I hope, really hope that someone will create a fix or app or mini update for this. I don't understand why Microsoft doesn't fix this. Appearantly they don't care better buy iPhone where everything works and customers are take seriously

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