Nokia Lumia 930 microphone problem

Thank you for your reply!

I bought my phone online from T-mobile (telecomprovider). First I made a phone call to T-mobile to explain the problem and I had to send it to them. They have an external repair service called 'Dynafix' and it's not the best repair service, they have a bad reputation. 

After 2 weeks I received my phone and it was unrepaired and the explanation that was given: 'We looked very deeply into your phone, but we couldn't find the problem'. So the second time I went to the T-mobile store and there I explained the problem with the second microphone. The staff member said that she would send it back again for repair to their external repair service with a better description of the problem.

So after 2 weeks again I received an unrepaired phone again with the same description. So I proposed to make a handsfree phone call or voice memo with the staff member also listening, but she said that it doesn't matter if she listens and sees the problem by herself... The only thing she could do was send it back again for repair. That was really frustrating, you would expect that they could give me a better solution if they would see the problem by themselves.

So I thought it would be better to send it to Microsoft this time, but it was the same story. Again I received an unrepaired phone yesterday... I made a phone call to their repair point an they said that maybe they would give me a new one if I send it back again for repair 2 more times. And that's good news but i'm a little bit tired of this situation, I'm for waiting 6 weeks now and still nothing.

It really isn't that hard to understand the problem and I really don't know why they don't fix it:( All I'm asking is to fix the second microphone. We also don't have microsoft points in the Netherlands an the repair service is too far away.

The next time I will give an easier explaination like you said and I hope that they could give me a new phone if they would again fail to repair it.

btw. sorry for the long reply but now you know the whole story;)

ok firstly, i am not here to offend, but the whole theme of this tread gets so negative and whiney. I'm generalising. I'm sorry if i upset you. not intended.

how did you explain the fault...? did you go into a store and explain to them the issue and show them the problem first hand? make a phone call and demonstrate the issue.

if you can't do this then its probably time to take a trip to where you bought it.

if you bought it online then you might just be out of luck.

can you take it directly to the repairer and demonstrate the fault?

see Telstra in australia are good and i took it to their flagship store. a small shop might not be so helpful or would take longer with having to ship it somewhere.

try taking it to the repair shop directly if its allowed in your country.

You received a brand new/repaired phone within a week. I did send my phone 3 times for repair and everytime they said they couldn't find the problem. We don't have Microsoft points in The Netherlands and the staff member from T-mobile didn't even want to listen to my recorded memos.

I don't think your reply would still be so cool if you had to wait 3 times for an unrepaired phone. Good for you that your problem was solved in 5 days, but in my opinion it's a little bit dumb to call others whining little ****. Not everyone is as lucky as you with this problem;)

Hi people, ok first thing... don't be drama queens. that needs to be said... you sound like whinging little ****.

moving on :)

i just got my phone back from telstra shop in the sydney CBD. they replaced the phone in less than a week! i would say about 3-4 days actually.

they simply just sent me a sms to say my phone was ready. i went into the store and they gave me a brand new handset!

things to note:

• when you drop the phone in for repair... act dumb! don't be techy, don't tell them the second microphone at position xyz with 3.2 volts is not working, etc etc etc... just say 'the speaker phone doesn't work' SIMPLE
• let the staff member test and verify the problem
• when you get the phone back, test the same problem infant of a staff member so they know its fixed. also make sure the phone is running denim!

i did all this and now have a Nokia Lumia 930 running denim that works 100% again. this wasn't an 'apple experience' as far as walking a store with a broken phone and walk out with a brand new phone right there and then, but i was certainly happy! much better than phone repairs a long time ago for old nokia's, ericsson's and the like...

Be positive and friendly to support staff and you might be amazed at the response ;)

Now I hesitate whether to send it back or not......

because it's expensive to send things back and forth.

especially when they do nothing......(highly possible)

i am in France.