Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-02-04T01:40:43+00:00

    i have the same issue, 930 with denim. just purchased it. its as if the unit is trying to reduce background noise by only activating the microphone when my voice hits a certain volume level. Definitely seems to be software bug

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  2. Anonymous
    2015-02-03T18:30:31+00:00

    I have updated my lumia 930 to lumia denim today, cortana and voice message are working fine now. But when you try to "train cortana" its not working at second level of training. I believe its the level of damaged microphone, maybe in this version they just change cortana and voice message to hear by the calling microphone. EDIT: After some tries, I finished the train and works, but camera recording is with no sound. App voice messages still not working too, like whatsapp or recorder voice.

    It would be nice if we have an official note about this issue. Its really sad a problem like that happening with microsoft top line phone.

    Thanks.

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  3. Anonymous
    2015-01-19T04:09:06+00:00

    When I turn  the  phone to speaker mode, the person at the other end can't hear me.  I updated my nokia 930 to "denim" today but the problem with the microphone still not fixed.  Cortana can hear me now though.  Before the update I have to shout but now I speak at a normal level.

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  4. Anonymous
    2015-01-17T14:43:24+00:00

    Besides software problems l was a big fan of Nokia phones but the 930 l brought came only with a charger for $500 and have not been able to find a Nokia headset or cover in any of the local shops. Nokia use to lead the way with great accessories with purchase but now u get nothing why?

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  5. Anonymous
    2015-01-16T22:28:46+00:00

    I got the denim update for my 930. It did improve cortana; it can now hear me. but i cant do the "hey cortana" training because that doesnt hear me apparently. And mic levels are now very low for me in Skype and OneNote and other sound recording apps when used in speakerphone mode (before the denim update i could use speakerphone in skype and the recording was loud enough, but cortana couldnt hear me). And when movie recording the recorded sound is much louder and seems ok.

    It seems ms just isn't able to get the 4 mics (or more?) working together. And this is supposed to be a flagship phone? And why is there no official announcement about this?

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