Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2013-11-21T20:40:11+00:00

    hi Rajith,

    I have same issue as above. I tried the solution provided by you, but there is no hardware with yellow flag to indicate driver problem. I have Dell Laptop which i had bough few months back. Below is my Device manager screenshot:

    When I start the laptop it throws error and reboots , then starts normally. this happens for every start after shutdown.

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  2. Anonymous
    2013-11-21T04:14:42+00:00

    Hi Jarred,

    1. What is the make and model of the PC?
    2. Are you able to boot to the desktop normally?

    You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly.  It may very well be a defective video card driver issue.

    I would suggest you to follow these steps and check.

    a. Press Windows key + X from desktop and choose Device Manager.

    b. Check if you are seeing a yellow exclamation next to Display Adapaters.

    c. If you find a yellow exclamation mark, then can right-click on the device and click on Properties to check the device status for any error.

    I would suggest you to update the video card driver and also other drivers which are failing from manufacturer's website.

    Download and install drivershttp://windows.microsoft.com/en-us/windows-8/all-drivers

    Let us know if it helps. If the issue persists, please reply, we will be glad to assist you further.

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