Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2016-02-15T18:10:45+00:00

    I also have the Dell Inspiron 15 R, Special Edition, 7520.  I upgraded from 8 to 8.1 over the weekend and had some issues, including the "thread stuck in device error."  

    My main issue is with my power settings.  I did uncheck the box within the power settings to "turn on fast start up" and that fixed the error.  I'm not getting it, at least starting up after the computer was turned off.  And the start up is quick.   But I do have issues with the power settings.

    In 8, I always had a setting for dim to set a lenght of time before it did.  That setting isn't there anymore (the screen does dim after a minute, and then goes black, has to be all by default).  On the different power option windows, there's now only two different settings, not three (no dim) as there was with 8.  

    Also, when I had 8, I had it set up so when I lowered the lid and came back 15 or 20 mins later or hours later, I'd lift the lid, and since it was sleeping or in hibernation (I don't remember) I'd hit the power button and go through what I'll call a "partial reboot." With this "partial reboot" I'd get the black screen with the Dell logo, and after 20-30 seconds, my desktop would appear with whatever I had running on the screen.   There was no fulll reboot, no "Seattle" screen and no sign in.   But with 8.1, with the setting set to either sleep or hibernation, and I close the lid, it immeadiately goes into sleep or hibernation.  And when I open the lid, I hit the power button (it doesn't wake up on its own, or by touching the touchpad) it goes into a full reboot, the "Seattle" page and password  - and I have it set NOT to ask for p/w after sleep (the sleep and hibernation reboots take a bit longer then the startup after the laptop was turned off).   And what I had on the desktop is gone.  

    The only difference between the sleep and hibernation reboots is that with the hibernation, I'm getting the "thread stuck in device error."

    Also, when I go back to the lid settings, the sleep and hibernation setting reverts to "Do nothing."   So even if I wanted sleep or hibernation, they're not locking in.  And yes, I do click "save changes."

    Also, with 8, when I closed the lid, I lost internet access.  Which is fine.  But with 8.1, I'm still getting wifi with the lid closed.

    But there's more.

    With 8, when I closed the lid, I'd return with my battery percentage the same as what it was when I closed it, even hours later.  Even when it was sleeping.   But now, with the lid closed (not in sleep), the screen goes blank and the battery drains almost as fast as if I was using it.  And with 8.1, battery drain is worse than 8, and it was bad with 8 to begin with.  

    Also, now, returning from sleep drains the battery even more then just closing the lid and having it go blank.   "Sleeping" with 40% left, I came back an hour later with nothing left.  I got the black screen saying battery level was critical.

    So something is messed up with the power and its settings.  And there's more battery drain than there was with 8.

    I want to get this back to the way it was: when I close the lid (internet wifi is lost) and after 20 or so minutes, I want to push the start button and go through that short partial reboot - no "Seattle" page, and no p/w - and whatever I had on my desktop is up as I left it when I closed the lid.  With little to no battery drain.

    Anyone have any ideas?

    I did get the Quickset driver from Dell's web site (under "Application").  Application_G75PM_WN_10.15.026_A00.EXE   but it didn't do any good.

    However, if you click on "view details," there's two downloads.  I didn't download them. I assume the first one was what I downloaded on the main page.

    One odd thing with the 8.1 update is that with 8 I was using the lowest resolution 1024  x 768 (15" screen) and it was perfect. Sharp and not at all squished or stretched.  But with 8.1, I have to use 1600 x 900 to get the same look.

    Thank you.

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  2. Anonymous
    2016-01-27T17:36:33+00:00

    Solution for a desktop computer

    Bios update helped. I can install AMD A10 driver without problems now.

    Mainboard: Asrock Fatal1ty FM2A88X+ Killer

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  3. Anonymous
    2016-01-22T15:45:18+00:00

    This helped me out like you wouldn't believe. Thank you so much, my computer has been like this for at least a year. You have helped me out in ways you wouldn't believe. Thanks Again.

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  4. Anonymous
    2015-12-22T05:16:08+00:00

    I got the free windows 10  download a month or two ago and just within the past two weeks my comp has slowed down. Tonite, while reading my sports online my screen went blank and a message popped up saying my computer was restarting and if I wanted to know why, look up Thread stuck in device drive. When I looked it up it appears this was a problem with windows 8.1 which was what my comp was before I upgraded to windows 10. Can anyone tell me why this happened?

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