Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2013-12-26T17:54:48+00:00

    The link that you posted is not working for me, can you tell me step by step on what to look for.  Thank you.

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  2. Anonymous
    2013-12-24T17:49:21+00:00

    Finally my laptop can sleep again!! :'3

    Thank you so much!!

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  3. Anonymous
    2013-12-23T05:20:44+00:00

    http://www.dell.com/support/drivers/us/en/19/DriversHome/ShowProductSelector

    As I said in my previous post, it showed me quite a few drivers to download. I started with the Video_Driver_9NNDW_WN_13.151.0.0_A00 and Video_AMD_W8.1_A00_Setup-9NNDW_ZPE since many people seem to be mentioning the video drivers in connection to the problem.

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  4. Anonymous
    2013-12-22T19:08:55+00:00

    What worked for me was the solution given by SLANCE310 on November 24. It was quick and easy.

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