Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

Was this answer helpful?

50+ people found this answer helpful.
0 comments No comments

194 additional answers

Sort by: Newest
  1. Anonymous
    2015-02-15T01:44:26+00:00

    Refresh does reset your computer back down to Windows 8 without tampering with your files. You will have to reinstall apps, and you will be pestered with messages to update to 8.1 until the inevitable forced update between a week and a month later, unless you follow the steps to disable the messages found in the link provided. No idea why the thread issue occurs, I have the same problem, but that is how you reset to 8 indefinitely.

    http://www.askvg.com/how-to-disable-update-to-windows-8-1-for-free-notification-in-windows-8-store/ (registry editor is the most effective)

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2015-02-04T11:31:33+00:00

    Hi Microsoft

    Thanks to Microsoft having the default setting of auto updating turned on, which i was unaware of, i have had the displeasure of having my Windows upgraded to 8.1 which i have to say is a totally awful product/upgrade.

    1.  Everytime i turn my computer (Dell Inspiron laptop) i get the Thread_In_The_Devise_Driver error message.
    2. My computer now runs horrifically slowly.
    3. Windows 8.1 is worse that Windows 8 (which wasn't good anyway).
    4. When i want onto the Microsoft website to find support for the 8.1 upgrade, your own link took me to a page stating "page could not be found".

    So to summarise, not only have Microsoft once again totally ruined my computer, there's no easy way to get support.

    How do you intend to fix this problem?  I don't want to spend hours downloading drives which may or may not work.  I want Microsoft to issue a patch to fix this problem.  You broke it, you fix it!

    I will be sure to NEVER purchase ANY Microsoft/Windows products ever again!

    Regards

    A very unhappy users of your awful products.

    use this link dell gave to revert back to windows 8 and turn auto updates off! plz backup important stuff. http://www.dell.com/support/Article/us/en/19/608277/EN

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2015-02-04T09:03:09+00:00

    Hi Microsoft

    Thanks to Microsoft having the default setting of auto updating turned on, which i was unaware of, i have had the displeasure of having my Windows upgraded to 8.1 which i have to say is a totally awful product/upgrade.

    1.  Everytime i turn my computer (Dell Inspiron laptop) i get the Thread_In_The_Devise_Driver error message.
    2. My computer now runs horrifically slowly.
    3. Windows 8.1 is worse that Windows 8 (which wasn't good anyway).
    4. When i want onto the Microsoft website to find support for the 8.1 upgrade, your own link took me to a page stating "page could not be found".

    So to summarise, not only have Microsoft once again totally ruined my computer, there's no easy way to get support.

    How do you intend to fix this problem?  I don't want to spend hours downloading drives which may or may not work.  I want Microsoft to issue a patch to fix this problem.  You broke it, you fix it!

    I will be sure to NEVER purchase ANY Microsoft/Windows products ever again!

    Regards

    A very unhappy users of your awful products.

    use this link dell gave to revert back to windows 8 and turn auto updates off! plz backup important stuff. http://www.dell.com/support/Article/us/en/19/608277/EN

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2015-01-31T20:32:06+00:00

    Hi Microsoft

    Thanks to Microsoft having the default setting of auto updating turned on, which i was unaware of, i have had the displeasure of having my Windows upgraded to 8.1 which i have to say is a totally awful product/upgrade.

    1.  Everytime i turn my computer (Dell Inspiron laptop) i get the Thread_In_The_Devise_Driver error message.
    2. My computer now runs horrifically slowly.
    3. Windows 8.1 is worse that Windows 8 (which wasn't good anyway).
    4. When i want onto the Microsoft website to find support for the 8.1 upgrade, your own link took me to a page stating "page could not be found".

    So to summarise, not only have Microsoft once again totally ruined my computer, there's no easy way to get support.

    How do you intend to fix this problem?  I don't want to spend hours downloading drives which may or may not work.  I want Microsoft to issue a patch to fix this problem.  You broke it, you fix it!

    I will be sure to NEVER purchase ANY Microsoft/Windows products ever again!

    Regards

    A very unhappy users of your awful products.

    Was this answer helpful?

    0 comments No comments