Windows 8.1 update fails to install - KB2919355

Anonymous

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled. Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

DISM.exe

created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

Another attempt:

Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d

Opened command prompt with as admin
Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

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Answer accepted by question author

Anonymous

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

Windows8.1-KB2919355-x64.msu

Windows8.1-KB2932046-x64.msu

Windows8.1-KB2934018-x64.msu

Windows8.1-KB2937592-x64.msu

Windows8.1-KB2938439-x64.msu

Windows8.1-KB2959977-x64.msu

If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Run the following command with administrative privileges:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Reboot PC
Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
Select and run “Cleanup system files” by using the Disk
Reboot PC
Temporarily disable anti-virus software while executing the following step
Manually install the updates (downloaded in step 2) in the following order:

KB2919355

KB2932046

KB2959977

KB2937592

KB2938439

KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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75 additional answers

Anonymous

2014-04-18T21:06:45+00:00

Does she have a recovery disk in the first place?

Most new machines come with a recovery partition allowing you to go back to the time of purchase, you will have to check your user guides (or the manufacturer's Web Site) for instructions. Choosing that path requires you to save all valuable data first. Unfortunately upgrading to Windows 8.1 may lose such Recovery Partition.

These options are built-in to Windows 8 also.

How to restore, refresh, or reset your PC

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

Windows 8.1 Update Leaves OEM Owners With Broken Restore Function

http://www.technologytell.com/gadgets/133905/windows-8-1-update-leaves-oem-owners-with-broken-restore-function/
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Anonymous

2014-04-18T23:25:00+00:00
Here are the steps done to try to bring it back to windows 7 from windows 8.1:

1)Used HP Recovery Manager:

     a) clicked on "Recovery", then " Yes" to restore Your computer to its original factory,. then clicked

         Next. Restart begins.

     b) " Choose an Option" appears. They are:

        1) Continue

         2) Use a device: Use a USB drive, Network connections or Windows recovery DVD

         3) Troubleshoot

* Since she didn't have a DVD of Windows 7. I click " Troubleshoot.
1. Advanced Options appear: they are
       1) System Restore

       2) System Image Recovery

       3)Start up repair

       4) Command Prompt

       5)Start up setting

I clicked on " System Image Recovery" . Name & Password was given. clicked Enter. Appears , " Windows can not find a system image on this computer" . I stopped. I brought the computer back to Windows 8.1 to do more research on the internet of how to return her computer back to windows 7 from Windows 8.1 ( using only her D drive that has Recovery stored there in Windows 8.1). And my problem with KB2919355 continues on my computer.
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Anonymous

2014-04-18T23:51:43+00:00

Most people (me included) do not want to have to nuke (refresh or reinstall) their current installation and then have to re-install the programs installed since the original installation and then reconfigure their machines to account for their preferences just to install an update, particularly if there is no guarantee the reinstallation will result in a successful installation of the update . For the umpteenth time, MS needs to step up and solve this problem, but that seems to be lost on those who are bound and determined to just figure out a way to install the update even if it means nuking their computers without regard to the ancillary issues related to starting all over again. If you have the time and inclination to do this, fine, but I have other things to do with my time.

If I am forced to reinstall, then rather than reinstall Windows 8, I will purchase a Windows 7 license and not bother to reinstall Windows 8. Of course, the easy answer to all these problems is to simply say "start over from scratch" so you can install the update, but that is not a practical solution for many of us.
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Anonymous

2014-04-19T03:39:49+00:00

I have the same problem, computer is only a month old. I am not a computer person. Microsoft needs to fix this. No wonder everyone hates windows.
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