Windows 8.1 update fails to install - KB2919355

Anonymous

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled. Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

DISM.exe

created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

Another attempt:

Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d

Opened command prompt with as admin
Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

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Answer accepted by question author

Anonymous

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

Windows8.1-KB2919355-x64.msu

Windows8.1-KB2932046-x64.msu

Windows8.1-KB2934018-x64.msu

Windows8.1-KB2937592-x64.msu

Windows8.1-KB2938439-x64.msu

Windows8.1-KB2959977-x64.msu

If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Run the following command with administrative privileges:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Reboot PC
Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
Select and run “Cleanup system files” by using the Disk
Reboot PC
Temporarily disable anti-virus software while executing the following step
Manually install the updates (downloaded in step 2) in the following order:

KB2919355

KB2932046

KB2959977

KB2937592

KB2938439

KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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75 additional answers

Anonymous

2015-05-24T05:54:49+00:00

Hi.

I have same error. Windows 8.1 Update for x64-based Systems (KB2919355) fails to install. Error code 80073712 is thrown. Microsoft directs me here: http://windows.microsoft.com/en-us/windows-8/windows-update-error-0x80073712

If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing.

I tried to run the Windows Update Troubleshooter. It runs fine. But does not allow the update to install.

I then tried to run the DISM tool. Scanhealth runs fine. But Restorehealth fails.

I refuse to Refresh as I am not going to re-install all my programs and apps. This requires re-entering license keys and re-installing updates to these programs. I have trading software that I do not want to re-install.

Microsoft has disgusted me. The help tech tried to install the update and it failed. He wanted to reboot. Then I could not get him back. I will now have to take a day off work during business hours to deal with this.

Advice: avoid Windows 8.1 !!!
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Anonymous

2015-05-29T13:16:24+00:00

This really worked for me! Thanks.
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Anonymous

2017-01-01T21:01:35+00:00

I know i am late..but for those who tried these commands and its not working..it's just because they first have to download and install kb2919442 update first and then install kb2919355.I hope this helps.
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