Windows 8.1 update fails to install - KB2919355

I found the solution in http://answers.microsoft.com/en-us/windows/forum/windows8\_1-windows\_update/windows-81-update-for-x64-based-systems-kb2919355/e35b452b-ef88-4b67-b459-fb0698642af2

First restart the machine, and then don't open any programs except for Windows update and the update should install.

Solution****for Windows 8.1 64-bit (not Pro) on – HP Pavilion 15-n066us.

I manually downloaded and attempted to install the Windows 8.1 64-bit Update (KB2919355):

http://www.microsoft.com/en-us/download/details.aspx?id=42327

Myyk_F: that link is actually the 32 bit version which is smaller than the 64 bit version (691MB). The 64 bit version is http://www.microsoft.com/en-us/download/confirmation.aspx?id=42335

The installation failed.

I have “Install Updates Automatically” on my computer so I chose to "update and restart" on the power option.

The update failed.

Myyk_F: I then disabled my AntiVirus (Avast) by selecting Disable Permanently rather than for a specific period. I think not initially disabling my Antivirus was the root cause of my problem.

I then went back and attempted the update using the manual download and successfully updated the first part of Windows 8.1 Update (KB2919355) on my computer and was prompted to restart the computer.

After 2nd restart, when I returned to my desktop, the Microsoft Store icon was placed on my task bar.

****Myyk_F: The Microsoft Store icon is just part of the update that was installed, it is not relevant to completing the installation of the problematic updates. I installed another update that was showing at this stage and after its restart... ****

I checked the "Windows Update" window again and there was 196MB left to Update. The “Install” button was clicked on and the Windows Update ran successfully to a “Restart Now” button.

****Myyk_F: At this stage my update was complete and everything is working fine.

After 3rd restart, I checked the Windows Update again and 2 updates were listed (KB2933809 & KB2957390) which were installed quickly and the “Restart Now” button was available & chosen.

After the 4th restart, I checked the Windows Update and there were no Windows updates available.

Thanks,

Kenner L

Thanks to KennerL for getting me on a track that solved the issue for me.

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

3. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
4. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Reboot PC
6. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

7. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
8. Select and run “Cleanup system files” by using the Disk
9. Reboot PC
10. Temporarily disable anti-virus software while executing the following step
11. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

I can't make a "System Tools" folder.  It allows me to do so, but after I name it, it just disappears.  Probably b/c there is an issue with it recognizing my administrator privileges (as evidenced by the 80070005 code in the first place).  Also, manual install always fails.  And dism link: http://msdn.microsoft.com/en-us/library/windows/desktop/dd371719(v=vs.85).aspx refers me to http://technet.microsoft.com/en-us/library/hh824947.aspx for windows 8.

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

3. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
4. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Reboot PC
6. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

7. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
8. Select and run “Cleanup system files” by using the Disk
9. Reboot PC
10. Temporarily disable anti-virus software while executing the following step
11. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

Success at last!

I followed these steps with slight modifications. I will outline these here:

0. Performed a clean boot (http://support.microsoft.com/kb/929135/en-us), making sure that avast was disabled. Avast has a self-defense mechanism, that can prevent you from terminating the service. You need to disable that. Otherwise it will still run even with a clean boot
1. Verified that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history
2. Downloaded the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

3. Tried to create an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs, but was unable to. After creating it, it immediately disappears. Didn't bother to investigate further.
4. Ran the following command with administrative privileges:

     dism /online /remove-package/packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Rebooted my PC

6. Ran the following two commands with administrative privileges:

    dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

    For the first time in about 20 tries, the restorehealth portion tells me that corruptions are

fixed!

7. Ran the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058). It found some issues that it fixed as well
8. rebooted again
9. Manually installed KB2919355 with success (starting the process from a command line as an administrator) and rebooted when prompted.
10. I attempted to run the other updates in the same fashion, rebooting when asked to do so.

     KB2932046 succeeded

     KB2959977 succeeded as well

     KB2937592 no luck with this one. I get the error that the path could not be found. So instead of manually trying to update, I decided to use Windows update. It reported that there are 3 more updates to be installed and prompted for a reboot. That succeeded as well.

Last Step: Turned off clean boot by following the instructions above (http://support.microsoft.com/kb/929135/en-us). Remember to enable Avast's self defense.

Done. Thanks to everyone who contributed to this thread and helped gather solutions from elsewhere.