Windows 8.1 update fails to install - KB2919355

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

3. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
4. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Reboot PC
6. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

7. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
8. Select and run “Cleanup system files” by using the Disk
9. Reboot PC
10. Temporarily disable anti-virus software while executing the following step
11. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

I can't make a "System Tools" folder.  It allows me to do so, but after I name it, it just disappears.  Probably b/c there is an issue with it recognizing my administrator privileges (as evidenced by the 80070005 code in the first place).  Also, manual install always fails.  And dism link: http://msdn.microsoft.com/en-us/library/windows/desktop/dd371719(v=vs.85).aspx refers me to http://technet.microsoft.com/en-us/library/hh824947.aspx for windows 8.

Solution****for Windows 8.1 64-bit (not Pro) on – HP Pavilion 15-n066us.

I manually downloaded and attempted to install the Windows 8.1 64-bit Update (KB2919355):

http://www.microsoft.com/en-us/download/details.aspx?id=42327

Myyk_F: that link is actually the 32 bit version which is smaller than the 64 bit version (691MB). The 64 bit version is http://www.microsoft.com/en-us/download/confirmation.aspx?id=42335

The installation failed.

I have “Install Updates Automatically” on my computer so I chose to "update and restart" on the power option.

The update failed.

Myyk_F: I then disabled my AntiVirus (Avast) by selecting Disable Permanently rather than for a specific period. I think not initially disabling my Antivirus was the root cause of my problem.

I then went back and attempted the update using the manual download and successfully updated the first part of Windows 8.1 Update (KB2919355) on my computer and was prompted to restart the computer.

After 2nd restart, when I returned to my desktop, the Microsoft Store icon was placed on my task bar.

****Myyk_F: The Microsoft Store icon is just part of the update that was installed, it is not relevant to completing the installation of the problematic updates. I installed another update that was showing at this stage and after its restart... ****

I checked the "Windows Update" window again and there was 196MB left to Update. The “Install” button was clicked on and the Windows Update ran successfully to a “Restart Now” button.

****Myyk_F: At this stage my update was complete and everything is working fine.

After 3rd restart, I checked the Windows Update again and 2 updates were listed (KB2933809 & KB2957390) which were installed quickly and the “Restart Now” button was available & chosen.

After the 4th restart, I checked the Windows Update and there were no Windows updates available.

Thanks,

Kenner L

Thanks to KennerL for getting me on a track that solved the issue for me.

I found the solution in http://answers.microsoft.com/en-us/windows/forum/windows8\_1-windows\_update/windows-81-update-for-x64-based-systems-kb2919355/e35b452b-ef88-4b67-b459-fb0698642af2

First restart the machine, and then don't open any programs except for Windows update and the update should install.

I'm also having trouble installing this update KB2919355. 

CBS.Log shows this section:

2014-04-26 17:31:11, Info                  CSI    0000064f Regenerating payload files from delta files on component: [ml:280{140},l:202{101}]"amd64_microsoft-windows-b..nager-efi.resources_31bf3856ad364e35_6.3.9600.17031_en-gb_68408c0dc1958b90"

2014-04-26 17:31:11, Error                 CSI    00000650 (F) Delta file missing on generating delta for: [l:32{16}]"bootmgfw.efi.mui"[gle=0x80004005]

2014-04-26 17:31:11, Error                 CSI    00000651 (F) STATUS_ACCESS_DENIED #7422258# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysSetInformationFile(flags = 0, h = 1308 ("\Device\HarddiskVolume4\Windows\WinSxS\amd64_microsoft-windows-b..nager-efi.resources_31bf3856ad364e35_6.3.9600.16384_en-gb_680d99c9c1bb411e*bootmgr.efi.mui*"), iosb = @0x947a1ad728, buff = @0x940eb78a70, bufflen = 296 (0x00000128), ic = 11 (0x0000000b), disp = Invalid)

[gle=0xd0000022]

2014-04-26 17:31:11, Error                 CSI    00000652@2014/4/26:15:31:11.890 (F) base\wcp\sil\merged\ntu\ntsystem.cpp(2643): Error STATUS_ACCESS_DENIED originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysSetInformationFile expression: (null)

[gle=0x80004005]

2014-04-26 17:31:11, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.

2014-04-26 17:31:12, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140426152113.log to WER report.

2014-04-26 17:31:12, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140426144502.log to WER report.

2014-04-26 17:31:12, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140423191209.log to WER report.

2014-04-26 17:31:12, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140423185541.log to WER report.

2014-04-26 17:31:12, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20140423183343.log to WER report.

2014-04-26 17:31:12, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-04-26 17:31:12, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-04-26 17:31:12, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2014-04-26 17:31:16, Error                 CSI    00000653 (F) STATUS_ACCESS_DENIED #7422251# from Windows::Rtl::SystemImplementation::CSystemIsolationLayer_IRtlSystemIsolationLayerTearoff::TransferFile(flags = (ReplaceIfExists|OpenForBackupIntent), op = [8]"HardLink", odir = @0x9410b43ff8, oname = [l:30{15}]"bootmgr.efi.mui", ndir = @0x9410b459d8, nname = [l:30{15}]"bootmgr.efi.mui", disp = (null))

[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    00000654 (F) STATUS_ACCESS_DENIED #7422155# from CFileInstaller::DoComponentOperation(...)[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    00000655 (F) STATUS_ACCESS_DENIED #7422080# from CFileInstaller::ProcessComponentChange(...)[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    00000656 (F) STATUS_ACCESS_DENIED #7422079# from PrimitiveInstaller::CCoordinator::ProcessChange(Change 6.3.9600.16384 -> 6.3.9600.17031 for Microsoft-Windows-BootEnvironment-Core-BootManager-EFI.Resources, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-GB", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral)[gle=0xd0000022]

2014-04-26 17:31:16, Info                  CSI    000002dc SMI Primitive Installer [done]

2014-04-26 17:31:16, Error                 CSI    00000657 (F) STATUS_ACCESS_DENIED #6060670# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    00000658 (F) STATUS_ACCESS_DENIED #6060669# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    00000659 (F) STATUS_ACCESS_DENIED #6060668# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    0000065a (F) STATUS_ACCESS_DENIED #6060667# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd0000022]

2014-04-26 17:31:16, Error                 CSI    0000065b (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #2222359# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80070005]

2014-04-26 17:31:17, Error                 CSI    0000065c (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #2085663# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 47 (0x0000002f), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070005]

2014-04-26 17:31:17, Error                 CSI    0000065d (F) HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) #2085662# 97100997 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x0000002f, pSink = NULL, disp = 0)

[gle=0x80070005]

Found this using ProcessMon:

Date & Time: 2014-04-26 05:30:50 PM

Event Class: File System

Operation: SetLinkInformationFile

Result: ACCESS DENIED

Path: C:\Windows\WinSxS\amd64_microsoft-windows-b..nager-efi.resources_31bf3856ad364e35_6.3.9600.16384_en-gb_680d99c9c1bb411e\bootmgr.efi.mui

TID: 3056

Duration: 0.0000421

ReplaceIfExists: True

FileName: \SystemRoot\WinSxS\amd64_microsoft-windows-b..nager-efi.resources_31bf3856ad364e35_6.3.9600.17031_en-gb_68408c0dc1958b90\bootmgr.efi.mui

Process details:

Description: Windows Modules Installer Worker

Company: Microsoft Corporation

Name: TiWorker.exe

Version: 6.3.9600.17031 (winblue_gdr.140221-1952)

Path: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17031_none_fa50b3979b1bcb4a\TiWorker.exe

Command Line: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17031_none_fa50b3979b1bcb4a\TiWorker.exe -Embedding

PID: 3316

Parent PID: 672

Session ID: 0

User: NT AUTHORITY\SYSTEM

Auth ID: 00000000:000003e7

Architecture: 64-bit

Virtualized: False

Integrity: System

Started: 2014-04-26 05:21:13 PM

Ended: (Running)

Having a look at the bootmgr.efi.mui files, SYSTEM user (as which above TiWorker.exe seems to run) only has Read & Execute and Read access on them, could this be the issue?