Windows 8.1 update fails to install - KB2919355

Anonymous
2014-04-17T17:26:28+00:00

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled.  Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

  1. DISM.exe
  1. created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

  1. Another attempt:
  1. Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

  1. Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

  1. Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d
  1. Opened command prompt with as admin
  2. Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-04-22T13:19:32+00:00

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

  1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
  2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

  1. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
  2. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  1. Reboot PC
  2. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

  1. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
  2. Select and run “Cleanup system files” by using the Disk
  3. Reboot PC
  4. Temporarily disable anti-virus software while executing the following step
  5. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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  1. Anonymous
    2014-05-14T04:13:37+00:00

    Oh thank the internet.

    After trying a million other things not listed here I was taken to an error I got from trying to install a .Net framework which led me to doing an sfc /scannow, which haha of course it didn't work. 

    The solution ended up being that I needed to enable the "Windows Module Installer" to "Manual".  To do this:

    1. Windows + R
    2. services.msc
    3. Find Windows Module Installer and check to see if it is set to manual.  If it is not, right click and then go to properties and then startup type and then set it to manual.  Save and voila.

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  2. Anonymous
    2014-05-14T03:36:57+00:00

    I've tried everything and nothing works.

    I first tried to install KB2919442, but that doesn't work, I get the "This update is not applicable to our computer" error.  I try to see if I already have it in my update history, but my update history is empty (It shouldn't be as I've updated windows before).

    I then moved on trying to create the System Tools folder, but like you, failed with that too.

    I then moved on to step 4.  No luck here either, keep getting error 87.  I copy and pasted exactly what was written and even made sure the spaces were in their correct spots.  I tried running the remove package, the cleanup-image restorehealth, and the starecomponentcleanup and both gave me the same error.  

    I've tried running the windows update fix at least 15 times, no luck there either.

    I've tried in safe mode, with a clean boot, after restarts, after shut downs, tried installing KB2919355 updates manually, and I'm still left with nothing. 

    (To note, while trying to install the updates manually, the first file I'm supposed to run, the "clearcompressionflag" file does nothing when I click it except it asks me to run it.  

    Good god this is so frustrating. 

    Someone please help me.

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  4. Anonymous
    2014-05-01T17:25:49+00:00

    Yes, Microsoft has tried twice to fix mine free "under warranty" but goes around in more intelligent circles than I but still failed, so bumped me up to Tech II, who will call this week and again take over my computer for 2+ hours.  

    Wouldn't it be funny (NOT) if all this update does is put a magnifying glass (search tool) next to our sign in names?

    Update:

    Ironically, it was funny to learn that mostly all this update does is to place a magnifying glass icon

    Tech level II: 2 hours (city power outage ended this)

    Tech level II: 2 hours, made me an appt w/Tech III to call

    Tech level II: 1 hour; escalated me to 

    Tech level III: 1.5 hour: has to review logs & call back in 3 bus days

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