Windows 8.1 update fails to install - KB2919355

Anonymous
2014-04-17T17:26:28+00:00

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled.  Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

  1. DISM.exe
  1. created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

  1. Another attempt:
  1. Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

  1. Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

  1. Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d
  1. Opened command prompt with as admin
  2. Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-04-22T13:19:32+00:00

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

  1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
  2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

  1. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
  2. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  1. Reboot PC
  2. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

  1. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
  2. Select and run “Cleanup system files” by using the Disk
  3. Reboot PC
  4. Temporarily disable anti-virus software while executing the following step
  5. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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  1. Anonymous
    2014-04-19T18:47:00+00:00

    Success at last. I have been researching and working on this for over a week and have attempted every single "fix" or "repair" proposed here and via MS troubleshooting pages with absolutely no success.

    sfc /scannow reported no errors. I used Dism which indicated the store was repairable however RestoreHealth always provided the following message:

    The restore operation failed. Either the repair source was not found or the component store cannot be repaired.

    Error: 0x800f081f

    DISM failed. No operation was performed.

    I reviewed the CBS.log file and found a report of missing files (mshtml.tlb, mshtml.dll and F12.dll) which I tracked down via the log file to update KB2909921. I downloaded the KB2909921.msu and used 7-Zip to extract the files contained in the msu to a folder on a USB drive. I then expanded the cabinet archive to the same folder. After locating the above files I restored them to the appropriate containers using the information found here: 

    http://technet.microsoft.com/en-us/library/ee619779(v=ws.10).aspx

    and here: http://superuser.com/questions/718805/how-to-repair-corrupt-system-files-from-a-installation-disc

    After making the repairs dism /restorehealth continued to indicate the restore operation failed with the same message, HOWEVER now the CBS.log file reported everything appeared to be ok other than a reference to a problem with meta data. 

    Operation: Detect and Repair 

    Operation result: 0x0

    Last Successful Step: Entire operation completes.

    Total Detected Corruption: 0

    CBS Manifest Corruption: 0

    CBS Metadata Corruption: 0

    CSI Manifest Corruption: 0

    CSI Metadata Corruption: 0

    CSI Payload Corruption: 0

    Total Repaired Corruption: 0

    CBS Manifest Repaired: 0

    CSI Manifest Repaired: 0

    CSI Payload Repaired: 0

    CSI Store Metadata refreshed: True

    Previously it was reporting "CSI Payload Corruption: 3" which was apparently related to the missing files referred to above and which previously indicated was not repaired, presumably because the files could not be found.

    I had previously been unable to install KB2939087 and KB2919355 and always received error 80073712 after trying every fix mentioned in the forum. I ran Windows Update Diagnostic again and received the same messages I had always received, but because the CBS log showed things were ok, I decided to try to download and install again using Desktop Windows Update. 

    I first attempted to install KB2939087 which installed, asked for a restart and was successful. I then attempted to install KB2919355 which likewise installed, asked for a restart and was successful.

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  2. Anonymous
    2014-04-19T17:03:29+00:00

    Thank you for your help with this!

    I tried a few more things:

    1. reboot into safe mode with networking: Unfortunately, the service wuauserv (this is Windows update) does not run in safe mode and cannot be started. DISM uses Windows update though so this seems to be a no go. I figured this out by looking in the Windows logs and found an error there: "DCOM got error "1084" attempting to start the service wuauserv"
    2. I found this: http://forum.avast.com/index.php?topic=48101.0 (an admittedly somewhat dated entry, but relevant). Avast's self-defense mode was enabled, which apparently prevents me from stopping the avast service in a clean boot scenario. I disabled avast's self-defense mode, did a clean boot and tried again. The avast service is not running.
    3. I read the following here (http://answers.microsoft.com/en-us/windows/forum/windows8\_1-system/dism-online-restore-health-function-gets-error/4183685b-7d52-458c-b818-045369b98380). The user states:

    I have been able to resolve the issue.  The key is to use the Dism /Online /Cleanup-Image /StartComponentCleanup command before Dism /Online /Cleanup-Image /RestoreHealth , and the component store was repaired.  SFC was then able to fix the remaining corrupted files

    So I ran

    Dism /Online /Cleanup-Image /StartComponentCleanup

    Dism /Online /Cleanup-Image /RestoreHealth

    but I am still getting the same error (0x80240021 - DISM failes. No operation was performed.)

    What puzzles me is this: My dism.log file is filled with Chinese characters. I have seen this reported elsewhere with the suspicion that there is malware involved. I said earlier that I downloaded Microsoft's safety scanner and checked. It came back clean. Another thing I see in that log file are a bunch of entries "There is not enough space on the disk". I have about 500GB left. Where could it be trying to write things?

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  3. Anonymous
    2014-04-19T06:15:59+00:00

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  4. Anonymous
    2014-04-19T06:13:36+00:00

    If you decide to "wave the white flag" this might give you some "peace of mind" until Microsoft come up with a solution (probably Windows 9).

    Hide Windows 7, or 8, Updates that you do not Ever Want to Install

    http://technet.microsoft.com/en-us/magazine/ff382716.aspx

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