Windows 8.1 update fails to install - KB2919355

Anonymous
2014-04-17T17:26:28+00:00

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled.  Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

  1. DISM.exe
  1. created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

  1. Another attempt:
  1. Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

  1. Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

  1. Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d
  1. Opened command prompt with as admin
  2. Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-04-22T13:19:32+00:00

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

  1. Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
  2. Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

     Windows8.1-KB2919355-x64.msu

     Windows8.1-KB2932046-x64.msu

     Windows8.1-KB2934018-x64.msu

     Windows8.1-KB2937592-x64.msu

     Windows8.1-KB2938439-x64.msu

     Windows8.1-KB2959977-x64.msu

  1. If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
  2. Run the following command with administrative privileges:

     dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

  1. Reboot PC
  2. Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

  1. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
  2. Select and run “Cleanup system files” by using the Disk
  3. Reboot PC
  4. Temporarily disable anti-virus software while executing the following step
  5. Manually install the updates (downloaded in step 2) in the following order:

     KB2919355

     KB2932046

     KB2959977

     KB2937592

     KB2938439

     KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

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  1. Anonymous
    2014-05-01T17:25:49+00:00

    Yes, Microsoft has tried twice to fix mine free "under warranty" but goes around in more intelligent circles than I but still failed, so bumped me up to Tech II, who will call this week and again take over my computer for 2+ hours.  

    Wouldn't it be funny (NOT) if all this update does is put a magnifying glass (search tool) next to our sign in names?

    Update:

    Ironically, it was funny to learn that mostly all this update does is to place a magnifying glass icon

    Tech level II: 2 hours (city power outage ended this)

    Tech level II: 2 hours, made me an appt w/Tech III to call

    Tech level II: 1 hour; escalated me to 

    Tech level III: 1.5 hour: has to review logs & call back in 3 bus days

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  2. Anonymous
    2014-05-01T13:15:55+00:00

     do not get an option to "Cleanup system files" or to specify using the Disk.

    See if you can find  cleanmgr.exe  (full word).   Otherwise it might be necessary to show Admin tools to see it.

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  3. Anonymous
    2014-05-01T12:46:19+00:00
    1. Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
    2. Select and run “Cleanup system files” by using the Disk

    When I run that fix-it tool, I do not get an option to "Cleanup system files" or to specify using the Disk.

    The closest thing is "Repair missing or corrupt files" but no way to indicate where to fix from.

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  4. Anonymous
    2014-04-30T20:48:26+00:00

    Solution****for Windows 8.1 64-bit (not Pro) on – HP Pavilion 15-n066us.

    I manually downloaded and attempted to install the Windows 8.1 64-bit Update (KB2919355):

    http://www.microsoft.com/en-us/download/details.aspx?id=42327

    Myyk_F: that link is actually the 32 bit version which is smaller than the 64 bit version (691MB). The 64 bit version is http://www.microsoft.com/en-us/download/confirmation.aspx?id=42335

    The installation failed.

    I have “Install Updates Automatically” on my computer so I chose to "update and restart" on the power option.

    The update failed.

    Myyk_F: I then disabled my AntiVirus (Avast) by selecting Disable Permanently rather than for a specific period. I think not initially disabling my Antivirus was the root cause of my problem.

    I then went back and attempted the update using the manual download and successfully updated the first part of Windows 8.1 Update (KB2919355) on my computer and was prompted to restart the computer.

    After 2nd restart, when I returned to my desktop, the Microsoft Store icon was placed on my task bar.

    ****Myyk_F: The Microsoft Store icon is just part of the update that was installed, it is not relevant to completing the installation of the problematic updates. I installed another update that was showing at this stage and after its restart... ****

    I checked the "Windows Update" window again and there was 196MB left to Update. The “Install” button was clicked on and the Windows Update ran successfully to a “Restart Now” button.

    ****Myyk_F: At this stage my update was complete and everything is working fine.

    After 3rd restart, I checked the Windows Update again and 2 updates were listed (KB2933809 & KB2957390) which were installed quickly and the “Restart Now” button was available & chosen.

    After the 4th restart, I checked the Windows Update and there were no Windows updates available.

    Thanks,

    Kenner L

    Thanks to KennerL for getting me on a track that solved the issue for me.

    I'm glad to have helped.

    Microsoft should have both links for the 32 and 64 bit versions of the download on the same page.

    I had no idea there was a 64 bit version, I was using the 32bit download and that might be the reason I had to reboot so many times.

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