Windows Live Mail can not copy hyperlinks from one e-mail to another.

Anonymous
2013-11-20T10:57:38+00:00

Hey all.

Long story short, I am writing this for my mother who current runs a dog boarding business as well as various other e-mail accounts, ranging from fan clubs to personal ones. She has a draft e-mail saved which contains information and links she would COPY and PASTE into e-mails prior to sending them. Essentially, these are signatures. No matter which signature she copies and pastes, each one has at least one weblink.

As of yesterday, when copying and pasting that information, the link does not copy with the text. Instead of pasting the text as a hyperlink, like she has been able to, it simply shows the text without any clickable option.

I have double checked the options, Read all messages in plain text is unticked, as well as the Mail Sending Format and News Sending Formation both being set to HTML.

Can anyone help please?

Thank you.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-11-28T17:41:39+00:00

    Any idea how to get pressure on Microsoft for a fix?

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  2. Anonymous
    2013-11-28T19:20:00+00:00

    So in Livemail, I now have my Sending options for both HTML and Plain Text set to Base 64 but it still wipes out the hyperlink when I cut and paste.

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  3. Anonymous
    2013-11-28T19:40:58+00:00

    No, I don't. 

    We have to get the bug properly documented first and establish where it comes from. That's a challenge in itself, because there's only this site that can be used as a two-way communication channel. So far, five affected users have been identified. That's just not enough to get anyone moving.

    I'm only guessing that it's an IE library to blame; I can't think of any other way that this bug has been introduced. If this is indeed the case, we can only hope that a future update to the file involved will correct the fault. These updates traditionally come at monthly or bi-monthly intervals as cumulative security updates, but I suspect they have a long lead time.

    Let's see what the support staff say.

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  4. Anonymous
    2013-11-28T21:11:23+00:00

    Then the corruption of the link markup happens before the character encoding takes place. You can only paste links with anchors into an HTML message, and HTML has to be encoded before transmission. The standard is to use QP, but this will I think be overridden if you select B64 for the text encoding.

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  5. Anonymous
    2013-11-29T10:11:31+00:00

    Have switched to QP but the loss of Hyperlink problem persists.....

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