Windows Live Mail can not copy hyperlinks from one e-mail to another.

Anonymous
2013-11-20T10:57:38+00:00

Hey all.

Long story short, I am writing this for my mother who current runs a dog boarding business as well as various other e-mail accounts, ranging from fan clubs to personal ones. She has a draft e-mail saved which contains information and links she would COPY and PASTE into e-mails prior to sending them. Essentially, these are signatures. No matter which signature she copies and pastes, each one has at least one weblink.

As of yesterday, when copying and pasting that information, the link does not copy with the text. Instead of pasting the text as a hyperlink, like she has been able to, it simply shows the text without any clickable option.

I have double checked the options, Read all messages in plain text is unticked, as well as the Mail Sending Format and News Sending Formation both being set to HTML.

Can anyone help please?

Thank you.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-06-04T15:42:57+00:00

    Because MS does not know their software. Especially WLM team does not know IE at all, though WLM uses IE internally. Maybe they do not know that WLM uses IE internally.

    They do not know

    The default deocument mode of WLM is ie7. It causes this problem.

    Thanks for that.  In your explanation you used the phrase "does not know" and "do not know" three times in reference to Microsoft.  If this is truly the case, and Microsoft will not issue a patch/update, I will not make changes to my registry to correct their incompetence, but I will surely be looking at abandoning Microsoft and moving over to Apple.  This is seriously a tragic turn of events for me.

    Thanks again for your input.

    No thanks to Microsoft.

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  2. Anonymous
    2014-06-04T16:08:23+00:00

    Surely Microsoft cannot seriously expect users to be making changes to Registry settings just to keep the software running as it was designed to do.  If this is their attitude, more and more of us will be looking to switch to Apple.

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  3. Anonymous
    2014-06-04T16:35:09+00:00

    Surely Microsoft cannot seriously expect users to be making changes to Registry settings just to keep the software running as it was designed to do. 

    My thoughts exactly.  But after nearly 12 pages of this thread, and not an iota of input from Microsoft, frustration and paranoia are taking over.  Microsoft could and should do a much better job of communicating with its clients.  I see no evidence that Microsoft does even monitor this Microsoft Community Site.  Or perhaps I should say that I do not see any results.

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  4. Anonymous
    2014-06-04T18:02:03+00:00

    Solved.

    Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION] "wlmail.exe"=dword:00002AF9 [HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Internet

    Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION] "wlmail.exe"=dword:00002AF9

    Save as hoge.reg, double click the file.

    Excellent! This works! ウィンドウズスクリプトプログラマ (do you have an English username -- if not, it's OK -- just wanted to say "Hey, good one")

    This was a quick and simple fix. As well as my Windows 7 machine, I also used it on my Windows 8.1 machine, on which I had installed Windows Live Mail 2012to replace the crappy mail program that came with Windows 8 -- WLM on Windows 8.1 had the same problem as with Windows 7, so I had resorted to using another mail program (Mozilla's Thunderbird). But now WLM seems fully functional on the Windows 8.1 machine.

    For anyone who is not clear about how to implement it, I will try to simplify:

    Highlight /select and copy the whole paragraph that starts with (and includes) "Windows Registry Editor Version 5.00 ....." and ends with "..... =dword:00002AF9"

    Open NOTEPAD, which is accessed by clicking START, then ALL PROGRAMS, then ACCESSORIES, then NOTEPAD.

    Paste what you copied into the NOTEPAD window.

    From the FILE menu click SAVE AS and name the file hoge.reg, without the .txt extension.

    Select DESKTOP from the saving location, dropdown box at the top. Click the SAVE button. Go to your desktop and double click the hoge,reg file and , in a moment or two, you'll get the message that the changes have been made.

    Reboot your machine just to be certain the changes took.

    Now open WLM, copy from anywhere some text which contains live hyperlinks and paste into a new message -- the links should still be active.

    I know I went through this in baby steps, but it's good to be sure everyone with varying levels of experience understands.

    For those of you who are considering moving to APPLE over such circumstances as these, I've said before in this thread that I have a two year old iMac in addition to my PC's -- my experience with APPLE is no better and no less frustrating. APPLE tends to hide (and deny) problems with their software until there is an overwhelming chorus of complaints. The 'Geniuses' at the APPLE STORE don't acknowledge any problem until it is publicly sanctioned by APPLE. I have had problems which the Geniuses have passed off as localized to my machine, which I later discovered were general problems with APPLE software that were not yet acknowledged publicly by APPLE. Many users are APPLE people because they hate MICROSOFT and they tend to be very protective of APPLE and gloss over problems, wanting to promote an image of APPLE as being superior and/or perfect.

    So, having the expectation that switching to APPLE will free you of all your computer problems and frustrations will likely lead to disappointment.

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  5. Anonymous
    2014-06-04T18:28:55+00:00

    I don't know whether I can explain the situation any better than Hoge (Windows Script Programmer, ウィンドウズスクリプトプログラマ). Windows Live Mail makes use of Internet Explorer's libraries (.dll files) for several of its functions, including displaying HTML. Whenever the Internet Explorer devs change something in their code, it will have an effect on Windows Live Mail, but they don't take this into account at all. Usually it doesn't matter, but once in a while it does. This particular fault - the mangling of copied hyperlinks

    • looks like one of those cases.

    I'm now back on my own machine, and I can say that having made the registry entries that Hoge recommended. I can now paste text containing hyperlinks into a message compose window and achieve the desired result. However, the .reg file I'd created didn't do the job - I had to do it manually.

    If the computer is Windows 7 32-bit (x86), then this is what it took:

    1. Close down all running programs.
    2. Set a restore point.
    3. Type regedit into the start search box and press Enter. Give UAC consent when asked. This will open the registry editor.
    4. In the left-hand pane, navigate to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

    and click on FEATURE_BROWSER_EMULATION 5. Right-click in the right-hand pane and select New > DWORD. Type wlmail.exe to change the value name and press Enter. 6. Double-click on the new value name wlmail.exe to open the configuration box. Type 2AF9 into the box and click OK. 7. For my 64-bit (x64) machine, I also had to perform steps 5 and 6 at

    *HKEY_LOCAL_MACHINE\SOFTWARE* *Wow6432Node* Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION 8. Close down Registry Editor and reboot the computer. 9. Launch Windows Live Mail and test.

    This will make Windows Live Mail render HTML properly using IE11 standards rather than IE8.  

    It will be interesting to see what effect if any this has on other bugs in Windows Live Mail, like forwarding messages with embedded images ...

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