Windows Live Mail can not copy hyperlinks from one e-mail to another.

Anonymous
2013-11-20T10:57:38+00:00

Hey all.

Long story short, I am writing this for my mother who current runs a dog boarding business as well as various other e-mail accounts, ranging from fan clubs to personal ones. She has a draft e-mail saved which contains information and links she would COPY and PASTE into e-mails prior to sending them. Essentially, these are signatures. No matter which signature she copies and pastes, each one has at least one weblink.

As of yesterday, when copying and pasting that information, the link does not copy with the text. Instead of pasting the text as a hyperlink, like she has been able to, it simply shows the text without any clickable option.

I have double checked the options, Read all messages in plain text is unticked, as well as the Mail Sending Format and News Sending Formation both being set to HTML.

Can anyone help please?

Thank you.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-11-22T17:33:17+00:00

    Hi John,

    Thank you for posting back with those information. I would like to ask some questions for further isolation:

    • Did you check if you have the same settings just like LukeBlackwell on his original post? The one he indicated below his post.
    • Is Internet Explorer the default browser set on your computer? If not, kindly try and check the issue again.
    • Does the issue happen also through web?
    • What is your operating system?

    Update us any results.

    Regards,

    Richard

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  2. Anonymous
    2013-11-21T21:22:33+00:00

    I have: Windows Live Mail - Version 2012 (Build 16.4.3508.0205)

    What is the latest version please?

    I also have: Windows 7 Home Premium with Service Pack 1 and all updates.

    And: Internet Explorer 9 Version: 9.0.8112.16421   Update Versions: 9.0.22 (KB2888505)

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  3. Anonymous
    2013-11-21T20:24:39+00:00

    Here are my updates from the past month or so

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  4. Anonymous
    2013-11-21T20:22:05+00:00

    I upgraded to Essentials 2012 and I still have the problem. 

    Let me be very specific as to what happens for me.  I include an example below: I have an email (see below) that I forward and in that newly created email, I then copy the content and I paste the content into the same email at the top.  So what you see below has no links at the top but does have links in the forwarded email.

    The problem is on all links. 

    I use Microsoft anti-virus and their firewall.  I have Updates done automatically.  I will post what updates have recently been installed since for me this problem is just the past week or 2 or 3 - not sure exactly how long.

    John Menard

    ==============================================================

    Hi,

    I am done.

    The highlights of the trip are here: John Menard's Russia highlights  93 photos

    And all the photos are here:  John Menard's Russia Photos – about 1,300 in total

    John

    From: J Menard

    Sent: Tuesday, November 05, 2013 5:38 PM

    To: [removed for privacy]

    Subject: All my Russia photos are done

    Hi,

    I am done.

    The highlights of the trip are here: [removed for privacy]  93 photos

    And all the photos are here:  [removed for privacy] – about 1,300 in total

    John

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  5. Anonymous
    2013-11-21T18:57:31+00:00

    Hello Everyone,

    Welcome to Windows Live Mail support forum. I apologize that it took us more time than usual to reply to your question. I understand that hyperlinks are not working. To isolate the issue, make sure that you are using the **latest version of Windows Live Mail**.

    I've checked it on our end and it is working. I was able to copy and paste the link from Windows Live Mail to another email. I was also able to click the links after saving them to Drafts and after sending a test email to my account.

    To sort this out, we would need some information from you.

    • Does the issue occur on a specific link or to all links?
    • Has anything changed on your system?
    • Did you make any Windows Updates?
    • Do you have firewall or anti-virus installed?
    • Does the issue occur after sending the email with the links or when composing?

    We look forward to hearing from you.

    Thank you!

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