Nokia Lumia 520 Error: Unable to find bootable option

Anonymous
2014-05-27T02:14:49+00:00

My Nokia Lumia 520 unexpectadly shut down and reebotted as i proceeded to pause my music. now the only reaction i reiceve from it is a black screen which says Error: Unable to find bootable option. Press any key to shut down.

if anyone has only proven solutions in fixing this issue, please let me know.

Thanks.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-30T12:28:20+00:00

Hi,

The "Unable to find bootable option" is comparable to a defective hard drive in a computer: It will still do the initial start-up and then be unable to do any more. The recovery tool still recognizes the phone when connected, but is unable to install the operating system in the phone when it comes to that. Again comparable to booting a PC on the install DVD and then be unable to complete the install.

The phone needs mechanical repair. If it is out of warranty, then is is also beyond economical repair, unfortunately.

If it is still in warranty, then please consult the point of sale.

--

Hans

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  1. Anonymous
    2014-10-06T01:23:55+00:00

    Does NSRT supports win 8.1?

    can any one help pls...?

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  2. Anonymous
    2014-10-18T06:17:14+00:00

    Hi did you find any solutions for this?

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    8 people found this answer helpful.
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  3. Anonymous
    2014-10-18T11:00:40+00:00

    Hi, srikanth93. 

    If you are pertaining to Lumia phones that has the Windows Phone 8.1 software, yes, those are supported by the Nokia Software Recovery Tool. You can verify this info here: http://www.microsoft.com/en-ph/mobile/support/product/lumia520/faq/?action=singleTopic&topic=FA142987. If the recovery tool is installed on your computer & it's still not recognizing your phone, try to uninstall it and install again. By the way, have you tried coordinating this with a different Nokia Care Point for a second opinion? 

    Note that the link will direct you to the local support page of the Philippines. If you're from a different location, go here: http://www.microsoft.com/en/mobile/support/locations/. 

    Best of luck and welcome to the Nokia Support Discussions. ;-)

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  4. Anonymous
    2014-10-19T13:34:27+00:00

    hi,

    I have same problem.plz support for this problem.

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