Nokia Lumia 520 Error: Unable to find bootable option

Anonymous
2014-05-27T02:14:49+00:00

My Nokia Lumia 520 unexpectadly shut down and reebotted as i proceeded to pause my music. now the only reaction i reiceve from it is a black screen which says Error: Unable to find bootable option. Press any key to shut down.

if anyone has only proven solutions in fixing this issue, please let me know.

Thanks.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-30T12:28:20+00:00

Hi,

The "Unable to find bootable option" is comparable to a defective hard drive in a computer: It will still do the initial start-up and then be unable to do any more. The recovery tool still recognizes the phone when connected, but is unable to install the operating system in the phone when it comes to that. Again comparable to booting a PC on the install DVD and then be unable to complete the install.

The phone needs mechanical repair. If it is out of warranty, then is is also beyond economical repair, unfortunately.

If it is still in warranty, then please consult the point of sale.

--

Hans

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  1. Anonymous
    2016-06-21T17:55:02+00:00

    so how can i make sure that issue will not happen again !!

    other way why that happened with me !! suddenly !!

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  2. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2016-06-21T13:27:57+00:00

    Why post a link to the same thread in which you are posting anyway ?

    The issue can only be fixed with a new motherboard, which especially for a Lumia 520 makes no sense, as you can buy a new phone for the cost of the repair.

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  3. Anonymous
    2016-06-21T13:06:27+00:00

    any one know how to fix this issue ?

    windows device recovery tool not working with me and so nokia software recovery tool

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  4. Anonymous
    2016-06-12T02:47:48+00:00

    Hi, E_it.

    Welcome to the Nokia Support Discussions! 

    To verify, you're getting the error message "device not supported" when you've tried using the Nokia Software Recovery Tool (NSRT), is that right? If you're using a Lumia phone, the NSRT should work as your phone is supported by it. You can try un-installing the NSRT, restart your PC, & then install it again. Try rebooting your phone before you connect it back to your PC. Do that by pressing and holding the power and volume down keys simultaneously for 10-15 seconds. Release the keys and then the phone will restart. By the way, make sure that you are using the USB cable that came with your phone. If not available, use at least a compatible one. 

    Let us know how it will go. 

    my down volume  button is not working...

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