Can't change lock screen on windows 8.1

Anonymous
2013-12-10T22:49:57+00:00

I tried to change my lock screen in the photos app. First of all it took forever and finally I got a message that said can't change lock screen/make sure the file isn't damaged and try again. I tried this with five other pictures and I got the same thing each time. I then tried to change it in settings and the preview for the picture would not load at all.

HELP!!!

Windows for home | Previous Windows versions | Accessibility

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

90 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-12-11T14:29:00+00:00

    Hi Jordyn,

    1. Is Windows 8.1 activated?
    2. What is the make and model of the computer?
    3. Do you get the lock screen preview when you lock Windows 8.1?
    4. Do you get any error message when you try to change the lock screen?

    Please check if Windows 8.1 is shown as activated.

    a. From Charms bar, click Settings, Change PC settings.

    b. Press PC & Devices, click **PC info.**Now, check if the Windows is activated.

    Please provide us more information to help you better.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2014-01-22T22:05:32+00:00

    Same thing happened to me, I checked that windows 8.1 is active but it still just loads and no actual preview of the picture that is currently up (which I really really don't want up there anymore).

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-01-24T01:23:08+00:00

    Hi Bernice,

    Please include the screenshot of the PC info

    **How to include a screenshot in your post - Microsoft Community**

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-01-24T14:36:01+00:00

    Hi Jessen,

    I am having the exact same issue. Windows is activated in mine as well. What information on the PC info page are you looking for?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-02-01T07:35:05+00:00

    Hi Jake,

    I am looking for the status of the activation, which in your case is activated.

    Also, from 'Change PC Settings' Click Activate and see if there is an option there to activate.

    a: Press Windows key + I

    b: Click Change PC Settings

    c: Click Activate

    Please reply if you have any questions.

    Was this answer helpful?

    0 comments