Can't change lock screen on windows 8.1

Anonymous

I tried to change my lock screen in the photos app. First of all it took forever and finally I got a message that said can't change lock screen/make sure the file isn't damaged and try again. I tried this with five other pictures and I got the same thing each time. I then tried to change it in settings and the preview for the picture would not load at all.

HELP!!!

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Anonymous

2014-02-04T07:16:07+00:00

Hi Chris,

Perform Reset and see if it helps.

a: Press Windows logo + W to open the search box.

b: Click Settings and then type Remove Everything and reinstall windows, hit enter.

c: Click Next

Note: Take a backup of all your data to an external disk, as the reset may result in data loss.
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Anonymous

2014-02-03T23:26:45+00:00

I complete the refresh however It didn't fix the issue. Actually the first thing that came up on my lock screen was the same image I had previously set as my lock screen. Additionally after the refresh, I tried going in and changing the lock screen image but that didn't work either. In actual fact it made it worse, because now I have to re-install my Microsoft Office Suite again and I lost some applications. Do you have another way I can fix the frozen lock screen, because this is getting really frustrating now.
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Anonymous

2014-02-03T08:56:06+00:00

Hi Alejandra,

Perform Refresh and see if it helps.

a: Press Windows logo + W to open the search box.

b: Now type Refresh your PC and hit enter.

c: Now click Get Started under Refresh your PC without affecting your files.

d: Now click Next.

Note: Refreshing Windows 8 will remove all third party applications installed and it will reset all the Microsoft applications to default.
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Anonymous

2014-02-03T04:30:04+00:00

I'm having the same issue. My account is activated and everything is up to date. I've tried everything and nothing seems to be working. Please help!!!!
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Anonymous

2014-02-01T09:11:52+00:00
I'm having the exact same issue with my lock screen on my Surface Pro 2. It has windows 8.1 with latest update. It's been a week since the image hasn't changed. I've been using the daily wall paper app found in the windows app store, and the lock screen image hasn't changed.

I see the following on when I try to change the lock screen image:

As you can see, it's blank and when I try and select an image it just gives me the load screen.

I've tried the following:

- reinstall the daily wallpaper app
- deleting the image on my lock screen from the picture file
- performing sfc/ scan now function as administer in command prompt along with a DSIM.exe /clean-image/scanhealth but all I received was:
"Deployment Image Servicing and Management tool

Version 6.3.9600.16384

Error:87

The online/cleanup-image/scanhealth option is unknown.

For more info refer to DISM log file" and etc.

Additionally, the sfc /scannow states that:

"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log" I tried opening the log in notebook but it didn't allow me.

I hope you can help me, I don't particularly want to make new profiles or accounts on my surface nor so I want to system restart my computer. Because I've got a lot of documents and apps on here. I hope you can help me.

Regards,

Chris K
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