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I am experiencing a similar problem. I have an HP desktop and a Xerox Phaser 6300. After the upgrade to Windows 8.1, my apps cannot find any installed printers. The Xerox shows up in the device list, but I cannot use it, even to print a test page. I have downloaded the new driver, and tried to re-install, but when I try to open the Add Printer function, I get the following error message: "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper." I contacted Microsoft via phone, and the rep told me i needed to go back to Windows 8. HP tells me that if I do that, I will lose all my data and installed programs, including Microsoft Office. I do not want to go through all that again, the computer is only a few months old. Please help!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Open services.msc
Scroll down to Print Spooler and double click on it
Click on Dependencies tab
Check what dependencies the print spooler has, if any
you may need to click "+" on those dependencies to see more dependencies
Go back to the Services list
On each of the spooler dependencies, double click on it
Make sure it is set to Automatic in the Startup Type drop down menu
Now click on Start to start the service
Click OK
@AndyYo,
Thank you for the feedback. We appreciate your help.
Hey my printer did the same thing that yours did that it couldn't recognize my HP printer but i did something that made it work
Here is what i did
Type services.msc on the search bar for Windows 8.1
Next tap services
Go down on services and check if Printer Spooler is activated
[Make sure your printer is on]
If not Activate it Then go to Microsoft Word And Try to print a page
After this it should start printing all the pages you had in que
Hope This Helps
:)
Worked for me! Thank you!
I have tried all of the above with no success. I ran a diagnostic from work and it stated there were no printers installed. Prior to the 8.1 upgrade I had 4 printers. In Control Panel | Program and features | Turn Windows Features on or off, I tried removing and adding XPS services to see if that would install the XPS driver with no luck. Under print and document services I added LPD print service and now all printers appear, I can add printers and print fine now.
I too have had the same problem (losing access to all three of my printers ). Running Win8.1 on Lenovo X1 Carbon, HP LaserJet 1025NW printer is my primary one at work. I have tried all of the above, (running HP Print diagnostics (tells me the print spooler is not running) uninstalling all drivers, then reinstalling, starting print spooler, adding the LPD print service, dozens of reboots, etc.) The only thing that happens is the test page from one of the many uninstall and reinstall of my print drivers finally prints. But the applications still do not see the printer (No Printers Installed, and I get the error message about end points exhausted).
I suppose my only option is to reinstall the OS. But I had this problem several months before and that was my only option at that time too. I reinstalled the OS, it worked, but now I have lost my printers again. Please fix this obvious bug with Win 8.1. Thanks!
