"Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper

Anonymous
2013-10-30T15:59:52+00:00

I am experiencing a similar problem. I have an HP desktop and a Xerox Phaser 6300. After the upgrade to Windows 8.1, my apps cannot find any installed printers. The Xerox shows up in the device list, but I cannot use it, even to print a test page. I have downloaded the new driver, and tried to re-install, but when I try to open the Add Printer function, I get the following error message: "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper." I contacted Microsoft via phone, and the rep told me i needed to go back to Windows 8. HP tells me that if I do that, I will lose all my data and installed programs, including Microsoft Office. I do not want to go through all that again, the computer is only a few months old. Please help!

<Split from: http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-upgrade-cant-find-or-install-printers/095084fe-75ee-4675-9836-ce5e446e4732  >

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-10-31T15:50:54+00:00

Open services.msc

Scroll down to Print Spooler and double click on it

Click on Dependencies tab

Check what dependencies the print spooler has, if any

you may need to click  "+" on those dependencies to see more dependencies

Go back to the Services list

On each of the spooler dependencies, double click on it

Make sure it is set to Automatic in the Startup Type drop down menu

Now click on Start to start the service

Click OK

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  1. Anonymous
    2013-10-30T16:18:49+00:00

    The printer did not have an installation cd. I originally downloaded the drivers from the web when I set up the new computer. I have attempted to download the new drivers, but after they install, the add printer wizard will not open. If I try to go directly to the downloaded installation files, I get the same error message I described above.

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  2. Anonymous
    2013-10-30T16:04:02+00:00

    Hi,

    These are the drivers for your system

    http://www.support.xerox.com/support/phaser-6300-6350/downloads/enus.html?operatingSystem=win81&fileLanguage=en

    Do you have the installation rom that came with the printer?  Use it to reinstall printer drivers.  You may need to install using Compatibility mode.  Then upgrade to the global driver.

    http://social.technet.microsoft.com/Forums/windows/en-US/cdd894f8-1ee2-43e5-952b-d04c25779a7f/how-to-install-a-software-application-using-compatibility-mode?forum=w7itproappcompat

    Or, follow the steps in this troubleshooter

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