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I am experiencing a similar problem. I have an HP desktop and a Xerox Phaser 6300. After the upgrade to Windows 8.1, my apps cannot find any installed printers. The Xerox shows up in the device list, but I cannot use it, even to print a test page. I have downloaded the new driver, and tried to re-install, but when I try to open the Add Printer function, I get the following error message: "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper." I contacted Microsoft via phone, and the rep told me i needed to go back to Windows 8. HP tells me that if I do that, I will lose all my data and installed programs, including Microsoft Office. I do not want to go through all that again, the computer is only a few months old. Please help!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Open services.msc
Scroll down to Print Spooler and double click on it
Click on Dependencies tab
Check what dependencies the print spooler has, if any
you may need to click "+" on those dependencies to see more dependencies
Go back to the Services list
On each of the spooler dependencies, double click on it
Make sure it is set to Automatic in the Startup Type drop down menu
Now click on Start to start the service
Click OK
If you refresh the PC Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC.
Metro UI > type services.msc
Scroll down to Print Spooler
Right click on the spooler and select properties
On General Tab select Startup and ensure it is set to Automatic
If the service is not running, under service status click Start
If still having issues, perform a clean boot and retry
How to perform a clean boot to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista
http://support.microsoft.com/kb/929135/en-us
When finished, remember to return the system to normal boot
I have rebooted several times, including right after the spooler issue was repaired. Still nothing.
Hi,
Can you check to see if the problem persists even after rebooting. The error "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper", usually comes when the print spooler is not running. Rebooting the machine should fix the issue in most cases.
None of the options above have resolved the issue. I did find and fix problems, but none of them were the key issue, so I've been trying other troubleshooting options. I came across the "refresh" function. It tells me my files will be unaffected, but will I lose Microsoft Office programs I purchased and downloaded after I configured the pc originally?
