"Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper

Anonymous
2013-10-30T15:59:52+00:00

I am experiencing a similar problem. I have an HP desktop and a Xerox Phaser 6300. After the upgrade to Windows 8.1, my apps cannot find any installed printers. The Xerox shows up in the device list, but I cannot use it, even to print a test page. I have downloaded the new driver, and tried to re-install, but when I try to open the Add Printer function, I get the following error message: "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper." I contacted Microsoft via phone, and the rep told me i needed to go back to Windows 8. HP tells me that if I do that, I will lose all my data and installed programs, including Microsoft Office. I do not want to go through all that again, the computer is only a few months old. Please help!

<Split from: http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/windows-81-upgrade-cant-find-or-install-printers/095084fe-75ee-4675-9836-ce5e446e4732  >

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-10-31T15:50:54+00:00

Open services.msc

Scroll down to Print Spooler and double click on it

Click on Dependencies tab

Check what dependencies the print spooler has, if any

you may need to click  "+" on those dependencies to see more dependencies

Go back to the Services list

On each of the spooler dependencies, double click on it

Make sure it is set to Automatic in the Startup Type drop down menu

Now click on Start to start the service

Click OK

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  1. Anonymous
    2014-06-20T01:11:06+00:00

    This will occur for two reasons in Windows 8/8.1 and the first was talked about on the first page (Print Spooler and Print Extension services), the other is:

    • This will be aimed at more experienced Windows Users who have installed a third party firewall and disabled the Windows Firewall in both the control panelas well as the Windows Firewall Service.  This service, even if you keep Windows Firewall off at the control panel level, is needed in order for sharing printers, amongst other things.  Start theWindows Firewall Service and set it to Automatic... Once done, you'll immediately be able to share your printer.

    The one thing this is not due to... drivers or how you installed your printer, virtual or physical.

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  2. Anonymous
    2014-04-13T19:41:55+00:00

    Thanks.  We appreciate the feedback.

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  3. Anonymous
    2014-04-13T03:25:36+00:00

    Cheers smitty, worked a treat for me.

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  4. Anonymous
    2014-04-01T23:20:46+00:00

    Did you read the solutions given throughout the thread?

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