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I am experiencing a similar problem. I have an HP desktop and a Xerox Phaser 6300. After the upgrade to Windows 8.1, my apps cannot find any installed printers. The Xerox shows up in the device list, but I cannot use it, even to print a test page. I have downloaded the new driver, and tried to re-install, but when I try to open the Add Printer function, I get the following error message: "Windows can't open Add Printer. There are no more endpoints available from the endpoint mapper." I contacted Microsoft via phone, and the rep told me i needed to go back to Windows 8. HP tells me that if I do that, I will lose all my data and installed programs, including Microsoft Office. I do not want to go through all that again, the computer is only a few months old. Please help!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Open services.msc
Scroll down to Print Spooler and double click on it
Click on Dependencies tab
Check what dependencies the print spooler has, if any
you may need to click "+" on those dependencies to see more dependencies
Go back to the Services list
On each of the spooler dependencies, double click on it
Make sure it is set to Automatic in the Startup Type drop down menu
Now click on Start to start the service
Click OK
I have tried all of the above with no success. I ran a diagnostic from work and it stated there were no printers installed. Prior to the 8.1 upgrade I had 4 printers. In Control Panel | Program and features | Turn Windows Features on or off, I tried removing and adding XPS services to see if that would install the XPS driver with no luck. Under print and document services I added LPD print service and now all printers appear, I can add printers and print fine now.
None of the options above have resolved the issue. I did find and fix problems, but none of them were the key issue, so I've been trying other troubleshooting options. I came across the "refresh" function. It tells me my files will be unaffected, but will I lose Microsoft Office programs I purchased and downloaded after I configured the pc originally?
The printer did not have an installation cd. I originally downloaded the drivers from the web when I set up the new computer. I have attempted to download the new drivers, but after they install, the add printer wizard will not open. If I try to go directly to the downloaded installation files, I get the same error message I described above.
Hi,
These are the drivers for your system
Do you have the installation rom that came with the printer? Use it to reinstall printer drivers. You may need to install using Compatibility mode. Then upgrade to the global driver.
Or, follow the steps in this troubleshooter
