Windows update KB2919355 fails to install - Error code 800F0922

Anonymous
2014-04-10T01:57:34+00:00

Windows 8.1 Update for x64-based Systems (KB2919355)

Installation status: Failed

Error details: Code 800F0922

System got to 89% then said it couldn't complete the updates and that it would back out the updates.  15 minutes later, I'm back where I started.

Is it possible windows defender or other virus scanner blocked this update?

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-11-18T16:47:18+00:00

    I have been dealing with this error for a long time.  I have not been able to install the Flash update on my Windows 8.1 PC for months.  Today, I finally got the update to go in.  I have tried all the fixes in many different forums but none seemed to help and I did not want to reinstall Windows. 

    Unfortunately, I tried 2 things before I tested.  Not sure which one did the trick so I'll post exactly what I did.

    1. Downloaded the update manually from Windows Update Catalog
    2. Noticed that there were many entries under c:\windows\winsxs for flash.  All file names start out like this:
      • amd64_adobe-flash-for-windows_...
    3. Under each folder is a file called FlashUtil_ActiveX.exe.   If you double-click on that file, an uninstall box will appear and it appears to remove something.   I started running these starting with the oldest folder first.
    4. After about 5 of these, I got side tracked.   I decided to look at c:\SysWOW64\Macromed\Flash.   Under that folder are files just like the ones in the winsxs folder in step #2.   I noticed that there is a Flash.ocx file there and when I looked at the properties, it showed an old date for that file.
    5. I ran FlashUtil_ActiveX.exe in the c:\SysWOW64\Macromed\Flash folder.   Again, it looks like something uninstalls but none of the files are removed from the Macromed folder.
    6. Ran the update that I downloaded from Windows Update Catalog and the update went in!!!   Now, when I look at the Flash.ocx file properties, I can tell that it was update because it is only a couple of weeks old.

    Maybe someone could try running the FlashUtil_ActiveX.exe file under SysWOW64 first and see if that fixes things before running all the files under winsxs.

    Hope this helps someone.

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  2. Anonymous
    2016-08-15T14:41:56+00:00

    Had same error code with Windows Update on Win10 for some time now that was probably the free space at boot partition issue and was stuck at older version of Win10, couldn't use Windows Update anymore to get newer stuff since it tried to install that failing update all the time.

    Managed to download manually the Win10 Anniversary Update from

    https://support.microsoft.com/en-us/help/12387/windows-10-update-history

    and it installed fine, however at Updates list I still see KB3176931 and KB3176495 - hope it isn't still that update that was failing one of those two. Will try installing those via windows update, fingers crossed...

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  3. Anonymous
    2016-05-27T03:39:21+00:00

    sure could use help finding my System reserved partition so I can check space available - I looked in disk management & there's only one partition too small for this update - it's not labeled, is FAT32, is a primary partition & appears to be the first partition on the drive (which is probably where the MBR is - right?) so is this possibly the System partition you speak of? I have attempted this update more times than I remember, went to Microsoft Answer Desk & let one of their technicians remotely control my computer for over an hour but all they did resulted in another failure to enable this update to complete. I've also tried the control panel system & security troubleshooting item "fix problems with Windows update" hoping such would do the trick, but it too failed to resolve the issue (I intend to try it at least one more time, though). I'm somehow still hopeful for a solution, soon.

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  4. Anonymous
    2014-04-11T07:48:50+00:00

    I've had this (KB 291355 fails with 800f0922) happen twice.  It's worse than an install problem, it gave a BSOD etc.

    I wonder why this appears not to have been tested enough?

    Details:

    1. Machine in 64 bit Win 8.1,
    2. with Media Centre,
    3. set up to never run in "metro mode" except under direst of situations.

    I like the OS even though the Metro "experience" can't be entirely banished.

    1. KB 2919355 presented as an option, not ticked.
    2. I installed other patches first before trying this one.
    3. First install went to completion then said "We couldn't complete the changes. Undoing changes. Don't turn off your computer."
    4. Then it uninstalled.
    5. Ran sfc / scannow. It found one file that was suspect ("Amd64\CNBJ2530.DPB" : Found: {l:32 b:5gW7lKEb/1Wk+ahLnhdoae2xeoyRqb48zi+s9nKgDUE=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}).
    6. Ran DISM.exe /Online /Cleanup-image /Restorehealth which fixed it. (I found that this little beauty (CNBJ2530.DPB) is fairly common, couldn't find root cause though!) Thought problem solved.
    7. Installed from Update again.
    8. Same process, it uninstalled itself.
    9. Then I got a BSOD. CRITICAL_PROCESS_DIED.
    10. Never seen before. Is it caused by the Update?
    11. Then machine wouldn't boot, said HDD was a problem. Shut down and left it overnight.
    12. Went through troubleshooting next day. BIOS based troubleshooting, long list of tests. All passed including HDD.
    13. Then restarted Windows worked as expected with maybe a bit of extra time at start (checking out / fixing OS?).
    14. Has now run for a day, no problems.
    15. Discussed with hardware supplier support (Dell). Only suggestion was that it was the update did it. Had a look at the update log, my untrained eye didn't spot any obvious cause, or "FATAL" entries. I'm currently downloading the manual install option.

    Anybody have any suggestions about installing that before I bite the bullet.

    My plan is,

    • START
    • create restore point,
    • apply next update in sequence,
    • BACK TO START AFTER TESTING UNTIL DONE.

    After above:  This is still a bust, similar failures.  By reporting it here I might help others.

    Update 2014-04-16.

    1. I did as follows (in the absence of being able to find any sure guidance).
    2. Checked partitions, none full so that's not an issue.
    3. Found a couple of references that the 2919355 installer is borked. http://news.softpedia.com/news/How-to-Fix-80070020-80073712-and-0x800f081f-Errors-on-Windows-8-1-Update-437334.shtml and http://superuser.com/questions/741065/cannot-install-windows-8-1-update-kb2919355-windows-update-error-80073712.
    4. These suggest some additional DISM work to clear out junk left by previous install. (Your own risk, I don't understand DISM sufficiently.)

    I did it, seemed to work fine. Made a restore point. Installed 2919355 from manual msu file. It went to completion, went into reboots etc. then gave me the "We couldn't... screen". It then went a bit further, ran a reboot then got yet another we couldn't BSOD...

    Exception code the same even though symptoms differ.

    The help screens from installer are still empty, unacceptable, somebody is asleep at the wheel.

    That's enough for me. Good luck to you.

    Update 2014-04-28. On my last look the official pages for this download have not been updated. The guys who supplied my system, and may be technically responsible (to some degree) refer to the MS install by hand link, so they aren't ahead of me.

    This fault ID clearly conflates more than one underlying issue so that the error code (800F0922) by itself is not enough to identify the problem.

    I see at least 3 problems,

    1. Reserved Partition Full,
    2. unable to invoke netcfg
    3. and whatever I have.

    (That might be useful to others finding themselves in update ****. It's not clear cut.)

    Be careful of editing your posts, the editor can bork them

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  5. Anonymous
    2014-04-11T06:57:37+00:00

    Same problem here. Installation ends by 99% and then the message that the update couldn't be done, and maybe 40 minutes undoing...  In system log error code 800F0922 for KB2919355.

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