Hi Gestam!
I dont think it is anything as complicated as that! Me thinks it is purely bad service and planning (Lack of-)
They have never been famous for service although I have had a few surprises in period from when I first saw "MICROSOFT" on the screen of a Radio Shack Model 100 (±1980)
This too will blow over!
Regards
Erich in Cape Town
BTW: Wondered the story behind "vinegar15"'s name? My dad made Grape (and other) Vinegars all his life!