Windows 8.1 installation error 0x80004005

Anonymous
2013-10-17T19:35:19+00:00

I tried to update my Win8 Pro via the Win8 Store and it downloaded, proceeded to Applying Changes > Gathering info > Preparing to restart

and than : error 0x80004005; install cancelled.

No explanation why it did not do the restart. I tried it several times because initially I started everything while continuing work in a desktop application. Than I tried it with a restart w/o desktop. Same result.

So I am stuck with Win8 until there is a solution that does not require a clean install where I have to re-install all my software again. No way...

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-02-16T14:12:13+00:00

    This thread should probably be closed out since the problem has been identified and the ONLY solution for the majority of situations is to rebuild the laptop with the original version of either Windows 7 or Windows 8 and then install the 8.1 Upgrade. If you do not do this you will never get the 8.1 Upgrade installed. Believe me, nothing else works!

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  2. Anonymous
    2015-02-16T11:56:52+00:00

    This does not work for me either.  FYI I have a Sony Laptop.  Is this issue particular to laptops?  Is there anyway I can be sent the upgrade on DVD/CD?  How do I go about this? 

    The issue is very frustrating

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  3. Anonymous
    2015-01-23T06:21:18+00:00

    This is a very good post and reminder.

    I too have read about the potential upgrade path ONLY from Windows 8.1, and no reference to Windows 8. Through no error on our part, and perhaps because of UEFI bios issues, or whatever, we are stuck i n an unenviable position and hampered by MS inability to help its customers.

    I have just bought 2 Apple units for school for my kids, as THEY preferenced these over MS products. That is shouting loudly about the future of MS computing and today's generations.

    Take note MS, I still like your system, but am now forced to learn Apple software to help my kids. Perhaps I am a fossil to your product and you need to take note.

    Steve H

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  4. Anonymous
    2015-01-23T00:47:36+00:00

    Hello,

    Just making you aware that it has been over a year now and we are all still stuck on Windows 8 with no way to get onto 8.1.

    This is made more infuriating with the new release of Windows 10 Insider Preview. I have signed up for this but the site will not allow me to install anything (presumably) because I have Windows 8 and not 8.1.

    We all want to use your services, create new applications for you and offer you advice on your current developments but first you have to allow us to actually use your software.

    Please make sure this gets seen to as soon as possible; we've waited long enough.

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  5. Anonymous
    2014-09-21T12:36:03+00:00

    Hi,

    Considering the age of the thread and to avoid confusion, if the troubleshooting steps in this thread did not resolve your issue I would recommend creating a new thread so that the community can focus on that thread.Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

    http://support.microsoft.com/kb/555375

    Thank you.

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